{"id":3001336,"url":"https://alion.io/job/relx-supervisor-i-operations-management-3","title":"Supervisor I, Operations Management","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":130,"ghost_share":0,"stale_share":0.562,"repost_share":0.008,"time_to_fill_p50_days":40,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T23:35:41Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Accountabilities:\nPeople and Performance Management\nLead and oversee the day-to-day operations of the UK&I support team, ensuring service delivery, quality, and productivity targets are achieved. \nFacilitate onboarding and ensure team members are trained on organizational policies, processes, systems, and standards. \nMonitor individual and team performance against established KPIs, scorecards, and service expectations. \nProvide regular coaching, mentoring, feedback, and development opportunities to enhance employee capability and engagement. \nConduct performance evaluations and support the annual review process. \nDevelop and implement performance improvement plans (PIPs) when required. \nManage team attendance, scheduling, and workforce capacity to ensure operational coverage. \nServe as a hands-on supervisor by supporting production activities, escalations, and priority work as business needs require. \nFoster a positive and inclusive team culture through employee engagement and corporate social responsibility initiatives. \nConflict / Crisis Management \nProactively identify and address team challenges that may impact employee well-being, engagement, or productivity. \nResolve interpersonal and work-related issues in a fair, timely, and confidential manner. \nProvide leadership and direction during operational disruptions, system outages, high-severity incidents, and business continuity events. \nEscalate significant operational or people-related concerns and recommend appropriate action plans. \nReporting\nPrepare and deliver operational performance reports and insights to leadership and business stakeholders. \nCommunicate monthly performance results, trends, risks, and improvement opportunities. \nMaintain accurate, timely, and relevant operational reporting to support decision-making and governance requirements. \nOperational and Process Management\nDevelop a strong understanding of business processes, customer requirements, and operational objectives to drive performance and continuous improvement. \nManage daily workflow, workload distribution, and resource allocation to ensure service level commitments are met. \nWork in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc. \nDevelop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations \nReview, develop and implement process improvements, departmental goals, and objectives \nConduct monthly operations review and execute action items agreed with the manager and business unit partners \nManage multiple processes or work functions simultaneously \nMonitor and manage workload and assignments of the team \nDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions \nManage and facilitate the corrective action process, partnering with the Manager \nProcess audit - support annual process audit activities \nOperations Standard - support compliance with established processes \nPerform other duties as assigned \nQualifications:\nBachelor’s degree holder \nMust have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization \nProven success at managing change \nStrong organizational, prioritization and delegation skills \nProven problem solving and analytical skills \nDetail oriented and project management skills \nMust not have any performance or disciplinary issues in the past 12 months \nRELA 1.0 Graduate is an advantage but not required \nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives \nMust be in current role for 1 year \nMust not have received any Disciplinary Action within the past 12 months \nMust not have any Attendance and Punctuality issues in the past 12 months \n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5052,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-21T12:16:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":7,"expected_fill_days":40,"reasons":["conf:23","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/relx-supervisor-i-operations-management-3","json_url":"https://alion.io/job/relx-supervisor-i-operations-management-3.json","meta":{"generated_at":"2026-10-27T04:07:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-supervisor-i-operations-management-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-supervisor-i-operations-management-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-supervisor-i-operations-management-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-supervisor-i-operations-management-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-supervisor-i-operations-management-3"}]}