{"id":1958010,"url":"https://alion.io/job/relx-tc-training-and-quality-analyst-ii","title":"T&C Training and Quality Analyst II","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":126,"ghost_share":0,"stale_share":0.611,"repost_share":0.008,"time_to_fill_p50_days":40,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:05:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-01T05:17:41Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"The Talent & Capability Training and Quality Analyst II is responsible for leading and supporting process improvement initiatives in partnership with key stakeholders, the T&C Analyst II, and the broader T&C team. The role focuses on simplifying processes, reducing manual effort and handling time across program management and myHR case activities, and delivering measurable efficiencies through automation, Power BI, approved artificial intelligence tools-including Codex-and continuous improvement methodologies. The role also supports quality reviews, DSAT analysis, knowledge sharing, and team training. However, process improvement, technology enablement, and team capability building remain its primary focus.\nAccountabilities:\nProcess Improvement and Project Support\nContinuously review existing processes and identify practical improvement opportunities using automation, Power BI, approved AI tools, Codex, and continuous improvement methodologies.\nDevelop and recommend solutions that reduce manual effort, improve handling time, strengthen process quality, and deliver measurable time or cost savings.\nLeverage training, quality, case, DSAT, Innovation Hub, and operational performance data to identify recurring trends, root causes, improvement opportunities, and areas where process changes, automation, training updates, or knowledge enhancements can improve service outcomes.\nPartner with the T&C Analyst II and key stakeholders throughout the project lifecycle, including planning, implementation, testing, launch, handover, and post-launch stabilization support or hypercare.\nMaintain project timelines, action trackers, and GPTRAC records, ensuring milestones, due dates, risks, and dependencies are accurately documented and regularly updated.\nCoordinate project meetings, follow up on agreed actions, escalate potential delays promptly, and maintain project momentum by working with available project members.\nPrepare concise project updates and presentations covering overall status, completed activities, risks or challenges, next steps, and support required from other teams.\nSupport the preparation of project storyboards and business cases, including the calculation and documentation of time savings, cost efficiencies, and other measurable benefits.\nEncourage T&C Analysts I to identify and submit process improvement opportunities through the HR Operations Innovation Hub and GPTRAC.\nMonitor improvement submissions, manage initiatives in accordance to Process Innovation Team Ways of Working, provide regular status updates, and ensure all required supporting documentation is maintained throughout the project lifecycle.\nQuality, Training, and Knowledge Support\nReview myHR cases that receive requester dissatisfaction (DSAT) ratings each month to identify recurring issues, root causes, and opportunities for process or training improvements.\nConduct peer reviews of process documents prepared by analysts to ensure that procedures, instructions, and supporting details are accurate, clear, and complete.\nCommunicate process changes, project updates, and other important information to the team clearly and promptly.\nDeliver onboarding training for new hires and provide process-specific training or refresher sessions when required.\nShare practical knowledge and guidance with the T&C Analyst II and the broader team on automation, Power BI, approved AI tools, Codex, and continuous improvement methodologies.\nSupport the development of the team’s capability to identify, assess, and implement sustainable process improvements.\nStakeholder Management and Collaboration\nFacilitate project progress meetings with key stakeholders every two weeks and provide clear updates on accomplishments, risks, dependencies, and next steps.\nParticipate in biweekly M&L meetings and the weekly REPH T&C team huddle.\nMaintain working hours aligned with the T&C team to provide timely support for process-related questions and operational concerns.\nKeep the T&C Calendar updated to provide visibility of planned time off and work schedules.\nQualifications:\nBachelor's Degree holder\n\nPractical experience in process improvement, project coordination, training, quality assurance, HR operations, or a related role.\n\nWorking knowledge of automation, Power BI, approved AI tools, Codex, and foundational continuous improvement methodologies.\nAbility to review processes and data, identify root causes, and recommend practical and sustainable solutions.\nAbility to prepare clear presentations, process documents, project storyboards, and status reports.\nAbility to assess and communicate measurable project benefits, including time savings, cost efficiencies, quality improvements, and reduced manual effort.\nStrong planning, organization, stakeholder coordination, and follow-up skills.\nClear written and verbal communication skills, with the ability to explain processes and technical concepts in a practical and understandable manner.\nProactive, detail-oriented, and comfortable managing multiple priorities and collaborating with stakeholders across different teams.\nCommitment to continuous learning, innovation, service quality, and team capability development.\nStrong stakeholder management skills with the ability to influence without direct authority.\nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6476,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-06T14:05:35Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.9,"age_days":25,"expected_fill_days":40,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/relx-tc-training-and-quality-analyst-ii","json_url":"https://alion.io/job/relx-tc-training-and-quality-analyst-ii.json","meta":{"generated_at":"2026-11-01T11:37:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-tc-training-and-quality-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-tc-training-and-quality-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-tc-training-and-quality-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-tc-training-and-quality-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-tc-training-and-quality-analyst-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1958010}},{"tool":"search_jobs","arguments":{"company":"relx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1958010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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