{"id":3001311,"url":"https://alion.io/job/relx-technical-support-analyst","title":"Technical Support Analyst","company":{"id":3770,"name":"RELX","domain":"relx.com","url":"https://alion.io/company/relx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":131,"ghost_share":0,"stale_share":0.58,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T12:16:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T01:13:28Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.\nResponsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision.\n\nRecommended Skills:\nFunctional Knowledge: Applies analytical and technical skills to perform a variety of activities.\nBusiness Expertise: Has good understanding of how the team integrates with others.\nLeadership: Has no supervisory responsibilities.\nProblem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work.\nInterpersonal Skills: Uses communication skills and common courtesy to exchange information.\nQualifications:\nBachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)\nAt least 1 year of experience in customer service or a similar customer-facing role. \nAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives\nMust have great customer service orientation and communications skills\nPunctual and good team player\nPreferably has a prior technical experience in BPO/IT or Shared Services\nExperience in handling calls, emails, and chat\nAbility to adapt and multi-task to support incoming calls, email, chat, etc.\nAbility to quickly understand key terms and phrases to apply appropriate troubleshooting techniques\nAbility to work with difficult customers and diffuse frustrating situations\nMust be in current role for 1 year\nMust not have received any Disciplinary Action within the past 12 months\nMust not have any Attendance and Punctuality issues in the past 12 months\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":3289,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Exhibitions","Legal Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-21T12:16:25Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:52","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/relx-technical-support-analyst","json_url":"https://alion.io/job/relx-technical-support-analyst.json","meta":{"generated_at":"2026-10-24T09:14:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3770},"rest":"https://alion.io/mcp/rest/get_company?id=3770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frelx-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frelx-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frelx-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/relx-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frelx-technical-support-analyst"}]}