Technical Support Specialist
About LexisNexis Risk Solutions
LexisNexis Risk Solutions, through its Firco Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.
Our platforms process mission-critical, high-volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large-scale systems, on-prem/cloud-native architecture and real-time transaction processing-where reliability, precision, and deep technical expertise truly matter.
About the Job
As a Support Engineer, you will work hands-on with complex enterprise systems deployed across cloud, on-prem and hybrid environments. You will investigate real production issues experienced by tier-1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end-to-end and continuously expanding their technical skillset.
Responsibilities
Perform technical investigations into complex, real-world issues affecting production systems
Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
Reproduce issues by building and configuring realistic test environments
Debug behavior across distributed systems, APIs, messaging middleware and databases
Work directly with Product teams to file high-quality defect reports and influence product improvements
Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
Continuously build expertise as new features, architectures and technologies are released
Requirements
Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments
Solid understanding of cloud-native architectures and production troubleshooting
Strong knowledge of Java-based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLSSSO (SAML, OAuth), authentication flows RESTAPIs, request/response lifecycles.
Proficiency in at least one programming or scripting language and ability to: - Debug SQL queries - Work with JSON, XML and proprietary data formats and data mappers - Use UNIX/Linux shell, PowerShell or Bash
Strong understanding of relational databases (Oracle, SQL Server): Schema design, constraints, indexing, performance considerations.
Proven ability to debug complex issues by correlating logs, data flows and system behavior Idioms English Advanced to Fluent SpanishAdvanced to Fluent *This is a hybrid position in São Paulo - Brasil
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