{"id":2625102,"url":"https://alion.io/job/rely-health-forward-deployed-engineer","title":"Forward Deployed Engineer","company":{"id":3862805,"name":"Rely Health","domain":"relyhealth.care","url":"https://alion.io/company/relyhealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":133000,"max_usd":291000,"period":"year","method":"role_country_seniority_unknown","sample_n":4100},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":false},{"name":"HIPAA","optional":false},{"name":"Least Privilege","optional":false},{"name":"Tool Use","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:52:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T16:04:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Rely Health\nAt Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.\nBy combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care\nAbout the role\nThe Forward-Deployed Engineer (FDE) is a customer-proximate, outcomes-driven individual contributor who makes Rely’s programs work end-to-end in the real world. This role sits at the intersection of engineering, product, and operations and is “navigator-based”: you work closely with navigators and ops, and collaborate directly with customers and Sales/AM to ensure we deliver outcomes.\nWhat you'll do\nThis role is not static. Tools and platforms evolve month-to-month as we adopt vendors, build internal systems, and improve the stack. Success requires comfort learning new tools quickly while maintaining a high bar for quality, reliability, and delivery.\nImportant note: what “engineering” means here\nThis is not a backend production engineering role.\nYou will build internal tools, scripts, workflow configurations, dashboards, and prototypes (often using AI-assisted / low-code tooling).\nYou will not be asked to own production backend services\nWhat You’ll Do\n1) Build & Operate Operational Workflows (System of Work / Patient Manager)\nConfigure and evolve workflows that power navigator execution: routing, task creation, campaigns, automation, and program logic.\nPartner with Product/Ops to ensure workflow configuration reflects real operations and reduces failure modes.\nBuild internal helpers/tools that make workflows easier to operate and safer to change\n2) Build & Operate Agent Workflows (Agent System)\nBuild and maintain agent workflows that handle operational tasks end-to-end: tool use, guardrails, escalation paths, and failure handling.\nShadow real workflows, identify friction, and ship improvements that reduce manual work and increase closure.\nMaintain reusable components/templates so we don’t rebuild one-offs for every customer.\n3) Build & Improve Automated Communication Agents (Voice and beyond)\nBuild and iterate automated agents that interact with patients/customers (voice, messaging, or other channels as needed).\nEnsure behavior is operationally correct (right intent, right routing, right follow-ups) and measurable.\nFollow quality gates/playbooks for customer-facing automation (testing/evals, rollout/rollback, post-deploy verification).\n4) Customer Outcomes, Expansion, and Getting Customers to the Next Level\nIdentify where outcomes break by learning the customer’s real operations and constraints.\nPartner with Sales/AM and customer stakeholders to move customers to the next level (new workflows, higher volume, broader scope, deeper adoption) by shipping what’s needed to make it real.\nTurn early signals into concrete pilots with tight scope, measurable success criteria, and clear timelines.\nConvert repeated customer needs into scalable patterns (templates, components, playbooks) so we scale beyond one account.\n5) Rapid Viability → Standardization (Process + Quality Gates)\nPush viable solutions into production quickly: small increments, clear ownership, and verifiable results.\nCreate/upgrade the right proof for changes: simulations, structured reviews, eval sets, regression checks, audit queries, dashboards, or other validation mechanisms.\nDo the necessary research (artifacts, logs, customer workflows, tool capabilities) to choose the right approach and avoid rework.\n6) Enablement, Documentation, and Team Lift\nWrite short runbooks, checklists, and “how this works” docs so we don’t relearn the same lessons.\nPair with teammates, share patterns/pitfalls, and contribute to a culture of high-quality execution.\nAs you ramp, help newer hires ramp faster through clear documentation and lightweight support.\nOperating Standards\nYou own outcomes for workflows you touch: triage → RCA → fix → verification.\nChanges ship through a tracked change process with traceability (PRs, reviews, versioning, release notes).\nMeaningful changes include appropriate validation, rollout/rollback thinking, and post-deploy verification.\nWhen a workflow has a specific playbook (e.g., calling), follow it.\nHIPAA / PHI handling: you’ll work in a healthcare environment. We expect careful handling of sensitive data, least-privilege access, audibility, and secure operational practices.\nQualifications\nThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.\nRely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.\nWorking Conditions\nRequires frequent use of the telephone and computer. Prolonged periods of sitting at the desk, computer work and reading can be anticipated.\nBenefits\n401(k)\nDental insurance\nHealth insurance\nVision insurance\nLT/ST Disability and Life Insurance\nTechnology reimbursement\nPaid time off (Vacation, Sick, Holiday)\nPaid Parental leave\nProfessional development\nTechnology Reimbursement","description_format":"text","description_chars":6090,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Hospitals & Health Systems","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-15T14:46:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rely-health-forward-deployed-engineer","json_url":"https://alion.io/job/rely-health-forward-deployed-engineer.json","meta":{"generated_at":"2026-10-17T19:14:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3862805},"rest":"https://alion.io/mcp/rest/get_company?id=3862805"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frely-health-forward-deployed-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frely-health-forward-deployed-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frely-health-forward-deployed-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rely-health-forward-deployed-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frely-health-forward-deployed-engineer"}]}