{"id":3310768,"url":"https://alion.io/job/remarcable-customer-success-manager-csm","title":"Customer Success Manager (CSM)","company":{"id":11753,"name":"Remarcable","domain":"remarcable.com","url":"https://alion.io/company/remarcable","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:06:35Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T08:08:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Remarcable is a SOC 2 Type II-certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business - driving retention, expansion, and real business value for contractor clients.\nWhat You'll Do\nDrive value realization\n\nLead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.\n\nProtect and grow ARR\n\nMonitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips - don't wait for the renewal date to find out there's a problem.\n\nExpand accounts\n\nIdentify upsell opportunities - new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.\n\nFeed product insight\n\nTranslate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.\n\nWho You Are\n5+ years in B2B SaaS CS or Account Management\n\nYou've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.\n\nSystems-minded\n\nComfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.\n\nProactive by default\n\nYou don't wait for a customer to raise a flag. You intervene before problems become crises.\n\nFluent across audiences\n\nYou can explain procurement workflows to a foreman and digital transformation ROI to a CFO - and you're comfortable in both rooms.\n\nOwner's mentality\n\nYou treat your book of business like your own company - focused on high-impact work, not busy work.\n\nCompensation and Benefits\nMedical, dental & vision (company-paid for employee coverage)\n\nSTD & group life (company-paid), voluntary LTD\n\n401(k) with company match\n\n2 weeks PTO + 56 hrs sick in year 1\n\nBonus potential\n\nSeries A growth trajectory\n\nPlease be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322.\nRemarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.","description_format":"text","description_chars":2570,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-27T03:20:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":91,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/remarcable-customer-success-manager-csm","json_url":"https://alion.io/job/remarcable-customer-success-manager-csm.json","meta":{"generated_at":"2026-10-31T09:06:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11753},"rest":"https://alion.io/mcp/rest/get_company?id=11753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremarcable-customer-success-manager-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremarcable-customer-success-manager-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremarcable-customer-success-manager-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remarcable-customer-success-manager-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremarcable-customer-success-manager-csm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3310768}},{"tool":"search_jobs","arguments":{"company":"remarcable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3310768},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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