{"id":2607282,"url":"https://alion.io/job/remason-itot-service-engineer","title":"IT/OT Service Engineer","company":{"id":4416941,"name":"R.E. Mason","domain":"remason.com","url":"https://alion.io/company/remason","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"OPC UA","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-06-19T18:32:09Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-15T17:04:13Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":118},"description":"As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. \nR.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.\nWhat R.E. Mason Offers Associates:\nR.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:\nParticipation in the Employee Stock Ownership Program (ESOP)\nRetirement plan, including a Safe Harbor contribution\nMedical / Dental / Vision Insurance\nEmployer paid Life Insurance and Long-Term Disability Insurance\nGenerous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave\nPaid Parental Leave\nPaid company holidays\nCareer Development Program\nRetirement and Financial Wellness program\nEmployee Assistance Program (EAP)\nAlternative/Hybrid Work Schedules\nGeneral Description\nWe are seeking a dynamic and innovative OT (Operational Technology) Engineer to join our IT/OT Services Team. This role is perfect for someone who has strong skills in operational technology and automation, and who is eager to expand their knowledge into networking, cybersecurity, and industrial software. As an OT Engineer, you will play a crucial role in implementing, troubleshooting, and maintaining OT systems, ensuring their reliability and security. You will be responsible for assessing, installing and maintaining secure networking, OT cybersecurity, and industrial software solutions as well as working closely with various teams to enhance and promote operational efficiency. This position offers the opportunity to work on exciting projects, develop your skills, with excellent room for growth all while making a significant impact to our company and its customers.\nThis is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues.\nSpecific Responsibilities\nSystem Maintenance: Execute routine maintenance tasks, updates, and patches on OT systems to uphold peak performance and security. Complete assessments of these systems to identify areas of improvement and systems are operating at standards.\nTechnical Support: Provide adept technical assistance and troubleshooting for OT systems, including hardware, software, networks, and industrial equipment.\nSystem Integration: Assist in the integration of new OT systems, applications, and technologies into existing infrastructure, ensuring compatibility and secure operation.\nNetwork Administration: Oversee and monitor OT networks, including LAN, WAN, and industrial networks, to guarantee stability, reliability, and security.\nInstall and Maintain OT Networking and Cybersecurity Solutions: Installation of OT networks, cybersecurity hardware and software packages along with routine maintenance activities.\nInstall and Maintain Industrial Software Solutions: Installation of Industrial Software for Reliability, Historians, Middleware, and Reporting. Enabling customers to connect plant floor data to on-premises and cloud-based solutions.\nAsset Management: Maintain an inventory of OT assets, encompassing hardware, software licenses, and industrial equipment, ensuring proper documentation and tracking.\nISA 62443 and NIST Based Assessments: Conduct in-depth assessments and vulnerability analyses of OT infrastructure, identifying potential weaknesses and prioritization of mitigation efforts.\nDocumentation: Develop and maintain documentation, procedures, and technical manuals relating to OT systems, configurations, and processes.\n Approximately 75% of work is performed on-site at customer facilities (within driving distance of office)\nApproximately 25-50% overnight travel for multi-day engagements\nRequired Competencies\nExperience (0-2 years) in OT technician or engineering roles, such as process automation, system integration, or process control.\nFamiliar with OT software and hardware solutions.\nFamiliar with OT systems, protocols, architectures, and technologies, including industrial control systems (SCADA, PLC, DCS).\nAbility to respond to Emergency Service Requests as Needed\nKnowledge of Industrial Safety Practices and PPE\nBe a United States Citizen with a valid driver’s license.\nRequired Education and Experience\nB.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree.\nPreferred Experience/Competencies\nExperience with OT systems such as control systems, PLC, DCS, Historians, SCADA, ETC.\nKnowledge of Secure Network Architectures for critical infrastructure environments\nExperience with networking and cybersecurity hardware/software packages including:Networking, Switches, and Firewalls\nVulnerability Monitoring/Asset Management\nEndpoint Security, Whitelisting, SIEM\nBackup & Recovery\nVirtualization\nSystem Administration Capabilities\nData Integration & Data Historians\nInstall and Troubleshoot Microsoft Operating Systems\nTroubleshoot Computer Related Issues\n\nExperience with industrial software packages including:Plant Wireless Solutions\nVibration Monitoring\nAsset Management Systems\nPlant Historian Systems\nData Lakes\nOPC UA Middleware\n\nRelevant certifications such as CompTIA Security+, CCNA, ISA CAP, etc. are highly desirable.\nOT Cybersecurity Assessment and Cybersecurity Program implementation and planning\nPhysical Requirements\nStanding\nWalking\nSitting\nKneeling\nReaching Overhead\nClimbing\nPushing and Pulling\nLifting - 50 pounds\nUsing a Computer\nUsing a Telephone\nDriving\nRE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.\nIn compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.\nThis is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.","description_format":"text","description_chars":7126,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-15T10:08:27Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.28,"age_days":118,"expected_fill_days":17,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-15T19:19:07Z"},"pay":null,"html_url":"https://alion.io/job/remason-itot-service-engineer","json_url":"https://alion.io/job/remason-itot-service-engineer.json","meta":{"generated_at":"2026-10-15T19:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416941},"rest":"https://alion.io/mcp/rest/get_company?id=4416941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremason-itot-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremason-itot-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremason-itot-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remason-itot-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremason-itot-service-engineer"}]}