{"id":2607292,"url":"https://alion.io/job/remason-system-support-specialist","title":"System Support Specialist","company":{"id":4416941,"name":"R.E. Mason","domain":"remason.com","url":"https://alion.io/company/remason","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-20T13:17:45Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-16T00:08:48Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.\nR.E. Masonis an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. \nWhat R.E. Mason Offers Associates:\nR.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:\nParticipation in the Employee Stock Ownership Program (ESOP)\nRetirement plan, including a Safe Harbor contribution\nMedical / Dental / Vision Insurance\nEmployer paid Life Insurance and Long-Term Disability Insurance\nGenerous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave\nPaid Parental Leave\nPaid company holidays\nCareer Development Program\nRetirement and Financial Wellness program\nEmployee Assistance Program (EAP)\nGeneral Description \nThis position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to solve problems and execute small projects as well as assisting others on the team, especially less experienced staff. \nThe successful candidate would be a highly communicative, detail oriented, career minded individual, with the ability to multitask. Must be customer service oriented with a positive attitude, always willing to tackle any task and go the extra mile. This role includes troubleshooting hardware and software, assisting users with day-to-day software and computer functions, and setting up new systems.\nSpecific Responsibilities\nServe as the first point of contact for customers seeking IT assistance\nResolve helpdesk tickets, escalating to others as needed\nSetup and deploy end-user systems according to our checklist standards\nSupport and maintain laptops, workstations, and printers\nTroubleshooting and assisting users with Microsoft Office and other end-user software tools\nDocument findings and solutions\nTrain computer users\nWork on small projects as assigned\nManage inventories of laptops and peripherals\nSupport AV systems in conference rooms\nAssist end users with phone system issues\nRequired Competencies\nExcellent communication and customer service skills\nTech savvy with strong problem-solving skills\nAbility to diagnose and resolve basic technical issues\nAbility to follow detailed instructions\nTime management skills\nTeamwork\nThis is a fulltime onsite role.\nRequired Education and Experience\n2+ Years of hands-on experience in a help desk role using a ticketing system\nExperience troubleshooting PC issues\nExperience with Windows 10/11\nAbility to troubleshoot Microsoft 365\nExperience assisting end-users with IT challenges\nUnderstanding of basic cyber security principles\nPreferred Experience/Competencies\nAssociates Degree or equivalent experience\nCompTIA A+ Certification helpful but not required\nBasic understanding of networking protocols and network troubleshooting techniques\nExperience using a ticketing system and a knowledgebase\nPhysical Requirements\nStanding\nWalking\nSitting\nKneeling\nReaching Overhead\nClimbing\nPushing and Pulling\nLifting - 50 pounds\nUsing a Computer\nUsing a Telephone\nDriving\nRE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.\n In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.\nThis is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.","description_format":"text","description_chars":4586,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T10:08:27Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.28,"age_days":87,"expected_fill_days":17,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-16T02:08:03Z"},"pay":null,"html_url":"https://alion.io/job/remason-system-support-specialist","json_url":"https://alion.io/job/remason-system-support-specialist.json","meta":{"generated_at":"2026-10-16T02:08:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416941},"rest":"https://alion.io/mcp/rest/get_company?id=4416941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremason-system-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremason-system-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremason-system-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remason-system-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremason-system-support-specialist"}]}