Junior Customer Success Manager (all genders)
Your tasks
CUSTOMER SUCCESS: You support our clients in all matters related to our in-house software Remdash and build up in-depth product and platform knowledge. Step by step, you take ownership of your own accounts, build strong and reliable client relationships, and ensure that our clients use Remdash successfully and make the most of its potential.
ONBOARDING & SETUP: You guide new clients through the entire onboarding process and support them in getting off to a successful start with Remdash. You take care of setups, integrations, and other operational topics while ensuring that each client's individual requirements are taken into account.
ACCOUNT DEVELOPMENT: You keep track of your clients' development, identify opportunities, and proactively engage with them. You introduce relevant features and help clients continuously improve how they use Remdash. You also identify cross- and upselling opportunities and bring them forward at the right time.
EXCITE CLIENTS: As a key point of contact, you support our clients with questions and challenges related to Remdash. You respond quickly and reliably, find pragmatic solutions, and keep a cool head even when dealing with more challenging client situations.
CUSTOMER SUCCESS DEVELOPMENT: For you, Customer Success is about more than handling operational requests. Together with the team, you help further develop our Customer Success structures and contribute to projects such as Customer Health Scores, our Help Center, chatbots, or other strategic initiatives.
PROCESS & PRODUCT DEVELOPMENT: You challenge existing processes, bring in fresh perspectives, and identify opportunities for improvement. At the same time, you gather client feedback and requirements and act as an interface between our Consulting and Tech teams to continuously improve Remdash and our internal processes.
Your profile
FIRST EXPERIENCE: Ideally, you have already gained some initial hands-on experience in direct client interaction, e.g. in Customer Success, Account Management, Consulting, or Sales. Experience in a tech, SaaS, or startup environment is a plus.
LANGUAGE: You communicate confidently and professionally in German at a native or near-native level and are able to explain complex topics in a clear and concise way. You are also fluent in English; additional languages are a plus.
TECH AFFINITY & WILLINGNESS TO LEARN: You enjoy diving into software and its features and quickly familiarize yourself with new tools and topics.
HANDS-ON MENTALITY: You work in a structured, pragmatic, and solution-oriented way and enjoy taking ownership of operational topics. At the same time, you are eager to develop, take on increasing responsibility, and gradually manage and grow your own client accounts.
CUSTOMER MINDSET: You enjoy communicating with different people and building long-term, reliable client relationships. Even in more challenging situations, you remain confident and service-oriented and actively work towards finding the right solution.
WIN AS A TEAM: You value close collaboration with your colleagues and are convinced that the best solutions are developed together. You communicate openly, actively seek feedback and contribute both when dealing with customers and internally, across team boundaries. For you, it’s not just about successfully completing your own tasks, but about growing together as a team and providing our customers with the best possible support.
PROACTIVITY: You don't just want to follow existing processes but enjoy thinking beyond the status quo. You challenge established ways of working, contribute your own ideas and fresh perspectives, and are motivated to further develop our Customer Success function together with the team.