{"id":3280853,"url":"https://alion.io/job/remembers-application-support-analyst-remembers","title":"Application Support Analyst - re:Members","company":{"id":1886737,"name":"re:Members","domain":"remembers.com","url":"https://alion.io/company/remembers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T16:26:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T07:00:06Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Application Support Analyst\nEmpowering Clients with System Support\nre:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.\nWhy people love working here:\nFocus on personal and career development.\nCompetitive salary, benefits, and other forms of compensation.\nFresh approaches to using familiar skill sets and areas of expertise.\nCaring, capable leaders.\nThriving culture powered by hybrid and remote team members.\nOur vision: Provide powerful solutions that help our non-profit clients improve the world.\nOur core values: Initiative, Collaboration, Reliability and Stewardship.\nThis role: A day and week in the life…\nLead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.\nDrive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions. \nCollaborate effectively with internal teams and customers sharing insights on technical issues and their solutions. \nMaintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.\nSupport projects and testing initiatives, including managing AI-related projects and validating new software features before release. \nThis role: You will be successful in this role if you…\nEarned a bachelor’s degree in business, information systems, or related field.\nHave 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.\nExperience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems. \nExpertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.\nStrong familiarity with data modification commands, can understand and write intermediate SQL and queries.\nEligible candidates reside in one of these states: CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WA.Compensation\n$60,000 - $80,000 USD Annually\nThis reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.\nBenefits\n20 days of PTO + 11 paid holidays \nMedical, Dental, Vision, Life/AD&D, and Disability Insurance\nPet Insurance Discount \n401(K) Retirement Plan with company contribution\nCollaborative, high-energy work environment \nHybrid/Remote first workplace \nYour interest is safe with us!\nWe will not share your name or information with anyone without your consent.\nApplicant Privacy Policy\nClick here to apply or forward link to a friend.\nEqual Opportunity Employer\nWe are an Equal Employment Opportunity (EEO) and Affirmation Action Employer. 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