{"id":1984305,"url":"https://alion.io/job/remitly-team-manager-learning-development-ld","title":"Team Manager, Learning & Development (L&D)","company":{"id":6304,"name":"Remitly","domain":"remitly.com","url":"https://alion.io/company/remitly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":24,"ghost_share":0,"stale_share":0.542,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-13T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Managua, Nicaragua"],"countries":["NI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2233},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":true},{"name":"Google Sheets","optional":true},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T02:54:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description:\nRemitly’s vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our laser focus is on transforming the global remittance industry. Over time, we will leverage our trusted financial services brand and our global network to extend into additional, complementary products.We accomplish our vision by relentlessly focusing on culture. We have createdRemitly’s cultural values, which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do. Join over 2,400 employees across 10 offices who are growing their careers while having a positive impact on people globally.\nAs a Team Manager of Learning & Development (L&D) in the Customer Success organization, you will play a crucial role in shaping our L&D strategies, driving innovation in the way we work and our work product, and ensuring our teams possess the skills and knowledge necessary to achieve business goals. You will be responsible for overseeing the design, implementation, and continuous improvement of our L&D programs, with a particular focus on business impact and a data driven approach to our L&D Specialists’s development and growth, operational excellence, and customer centricity.\nKey Responsibilities\nWork collaboratively with the Sr. Manager L&D in MGA and other global L&D leaders to set vision, strategy, and direction aligned with the company’s strategic priorities and business objectives, and drive accountability and impact.\nLead OKRs and other strategic projects to advance the objectives of the CS L&D team, Customer Success department, and Remitly.\nEngage with senior leadership across the business, including human resources, people operations, risk, customer service, and other stakeholders as a strategic partner to align L&D initiatives with business needs and objectives.\nUse data-driven approaches to assess and measure L&D program effectiveness through business impact, and drive continuous improvement in L&D offerings.\nManage and mentor a high-performing L&D team, ensuring they have stakeholder buy-in and the resources and support needed to design and deliver best-in-class L&D experiences across multiple platforms and formats.\nLead L&D Specialists in the creation and execution of innovative and impactful capability development programs that prepare employees at all levels to excel in a dynamic and complex environment.\nSupport L&D Specialists in their assessment and measurement of the impact and effectiveness of their L&D offerings for improvement opportunities through data collection and analysis.\nEnsure the team stays up to date on L&D design and delivery applications, tools, and best practices to innovate our L&D solutions.\nConduct training observations to ensure learning objectives and quality standards are met.\nSupport your team members in building and implementing their individual development plans for their development and growth.\nProactively and independently identify and implement improvements to enhance team performance with targeted business impact.\nManage team and individual projects successfully from conception to completion. For example, update global training curriculum to align to the new L&D framework design and delivery structure. \nOversee the management and scalability of learning content design and delivery, ensuring it is accessible, accurate, adopted, and impactful for a global audience.\nWork closely with global network POCs (i.e., BPO L&D counterparts) to ensure consistent implementation and measurement of L&D solutions across the company.\nWork collaboratively with the Sr. Manager, L&D in MGA and other global L&D leaders to champion change management processes to support the successful adoption of new processes, programs, and initiatives.\nFoster a culture of continuous learning and development, including the integration of adult learning best practices and technology-enhanced learning solutions.\nMinimum Qualifications\nCommand of the English language, both verbal and written.\nBachelor’s degree in Learning and Development or Training, Adult Education, Human Resource Management, an L&D related field, or equivalent professional experience. \nA minimum of 2-3 years leading L&D team managers and global cross-functional teams. \nA minimum of 2-3 years of experience in L&D, training, leadership development, organizational development, or a related field, with a proven track record of delivering successful L&D solutions with business impact. \nSolid understanding of L&D methodologies, adult learning theories, and the latest trends in L&D like technology-based solutions. \nExtensive experience working with business leaders at all levels and influencing design and delivery strategies for business impact.\nFamiliarity with L&D tools and platforms (e.g., Learning Management Systems, eLearning authoring tools, remote delivery/flip-classroom applications).\nAt least two (2) years of experience delivering product and soft skill sessions or designing L&D content and curricula.\nStrong decision-making, influencing, communication, and interpersonal skills, with the ability to engage and drive alignment with stakeholders at all levels across the company.\nAbility to operate effectively in an ambiguous, fast-paced, hyper growth, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.\nEager and quick to learn, with a high level of enthusiasm, focus, and motivation to help others learn and grow.\nExcellent organization and prioritization skills.\nPreferred Qualifications\nCertifications in L&D areas like eLearning design, facilitation, coaching.\nExperience developing L&D solutions using the 70/20/10 Learning Integration Model.\nUnderstanding of the ADDIE L&D framework and program evaluation frameworks (e.g., Kirkpatrick).\nGlobal experience developing and managing programs for diverse audiences.\nExperience with Google Workspace tools, including Google Sites, Google Slides, Google Sheets, and Google Docs.\nExperience with contact/call centers and in remittances.\nOur Commitment\nRemitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth.\nAbout You\nIf you are passionate about developing leaders and driving learning and development initiatives that contribute to the success of Remitly, we’d love to hear from you. Please submit your application, detailing your interest and qualifications for this role.\nRemitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":6849,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-07T01:18:17Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/remitly-team-manager-learning-development-ld","json_url":"https://alion.io/job/remitly-team-manager-learning-development-ld.json","meta":{"generated_at":"2026-10-13T05:56:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6304},"rest":"https://alion.io/mcp/rest/get_company?id=6304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremitly-team-manager-learning-development-ld"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremitly-team-manager-learning-development-ld"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremitly-team-manager-learning-development-ld"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remitly-team-manager-learning-development-ld\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremitly-team-manager-learning-development-ld"}]}