{"id":2928406,"url":"https://alion.io/job/remote-choice-technical-onboarding-specialist","title":"Technical Onboarding Specialist","company":{"id":2731,"name":"Remote Choice","domain":"remotechoice.co.uk","url":"https://alion.io/company/remote-choice","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Xero","optional":false}],"status":"closed","first_seen_at":"2026-10-20T14:03:21Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T13:00:46Z","board_verified":false,"closed_at":"2026-10-23T13:00:46Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Technical Onboarding Specialist\nOur client is a growing SaaS business whose customer base is increasingly moving towards the mid-market. As customer requirements become more complex, they are looking for a Technical Onboarding Specialistwho can understand how customers will deploy their platform and integrate it with their finance systems.\nThe role sits between Sales, Onboarding and Support. The successful candidate will understand customer requirements and be able to design and deliver implementations accordingly.\nThe Role\nThe successful candidate will develop a strong understanding of:\nThe client's SaaS platform and how it works.\n\nThe customer’s Accounts Payable (AP) processesand how these will adapt to the platform.\n\nThe finance systems used by customers.\n\nMappings between customer finance systems and the platform.\n\nThe client's proprietary integration tool, SmartSync, used with Sage 50 and Sage 200.\n\nCloud finance systems including Sage Intacct and Microsoft Business Central.\n\nExperience & Skills\nThe ideal candidate will have:\nStrong IT knowledge across servers, SaaS, SQL, Windows, vibe coding, and APIs.\n\nAn understanding of finance team functions.\n\nExcellent communication skills, particularly the ability to listen and understand customer requirements and communicate confidently and knowledgeably.\n\nAn innovative mindset with strong problem-solving skills and the ability to think outside the box.\n\nThe ability to work effectively as part of a team.\n\nSQL & Azure:Strong experience managing and maintaining databases using SQL and Azure, including Azure infrastructure.\n\nOffice 365:Strong familiarity with Office 365 and its components, including OneDrive and SharePoint.\n\nWindows Servers & Networking:Experience managing Windows-based environments, including services and scheduled tasks.\n\nFinancial Understanding:A reasonable understanding of finance and its impact on technical systems, with the ability to communicate effectively with finance teams.\n\nAPIs:Experience working with APIs, particularly when integrating business-critical applications.\n\nCritical Thinking:Strong analytical skills with a proactive approach to researching and solving technical problems.\n\n5-7+ years' relevant experiencewithin Consulting, Customer Success, or Technical Support.\n\nPotential Backgrounds\nCandidates may currently or previously have worked as:\nIT Consultant- with experience consulting on and delivering projects.\n\nIT Manager- with experience balancing business requirements with technical delivery.\n\nFinance Manager- with finance-team experience combined with self-taught SQL and server knowledge and an interest in developing further technically.\n\nFinance SaaS / VAR Consultant- with experience working within finance software businesses such as Sage or Xero.\n\nDay-to-Day Responsibilities\nPre-sales:Preparing and setting up tailored demonstrations.\n\nDelivering demonstrations and supporting technical scoping as customer discussions progress.\n\nImplementation:Working with the Onboarding team on setup and design requirements involving SmartSync or premium integrations such as Sage Intacct and Business Central.\n\nBuilding implementation plans and ensuring they are executed correctly.\n\nWorking with existing customers on migrations.\n\nPost-installation troubleshooting:Acting as the technical lead on challenging implementations and helping get customers back on track.\n\nKnowledge management:Ensuring the knowledge base remains up to date and creating or updating training and support articles.\n\nPlugin scoping and/or writing.\n\nReporting & Team\nThe role works across Sales, Onboarding, and Support, collaborating closely with stakeholders across the 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