{"id":3530295,"url":"https://alion.io/job/remote-raven-it-systems-and-web-administrator","title":"IT Systems and Web Administrator","company":{"id":2403,"name":"Remote Raven","domain":"hireremoteraven.com","url":"https://alion.io/company/remote-raven","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["KE","PK","PH"],"hiring_countries_total":3,"salary":{"min":null,"max":10,"currency":"USD","period":"hour","gross":null,"usd_annual":20000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"Gemini","optional":false},{"name":"HIPAA","optional":false},{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:49:49Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-10T10:12:08Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"A US-based healthcare practice is seeking an IT and Web Systems Administrator to manage, maintain, and improve the technical infrastructure that keeps the organization running. This is a broad, hands-on role that spans IT systems administration, Zoho platform management, website development and maintenance, healthcare system support, AI tool administration, cybersecurity, and vendor management.\nThe right candidate is technically versatile, highly organized, and comfortable working independently within a healthcare environment. Because this organization handles protected health information, HIPAA compliance and a strong security mindset are non-negotiable. Experience supporting US-based healthcare or medical practices is strongly preferred.\nKey Responsibilities\n1. IT Systems Administration and Technical Support\nManage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure\nMaintain a secure, organized inventory of IT systems, administrator accounts, login credentials, software licenses, and vendor access\nManage user permissions, multifactor authentication (MFA), account recovery, and system access controls\nTroubleshoot technical issues and coordinate with external vendors when necessary\nMaintain system documentation, technical procedures, account ownership records, and recovery instructions\n2. Zoho Platform Administration\nAdminister and maintain the organization's Zoho suite, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and other active Zoho applications\nCreate, update, and troubleshoot digital forms, templates, workflows, automations, and integrations within Zoho\nManage user accounts, permissions, configurations, and application settings\nSupport staff with Zoho-related issues and identify opportunities to improve operational efficiency\n3. Website Development and Maintenance\nUse HTML, CSS, and JavaScript to develop, customize, troubleshoot, and maintain the company website\nUpdate website layouts, styling, interactive features, and responsive designs for both desktop and mobile\nTroubleshoot website functionality, scripts, forms, embedded tools, and third-party integrations\nCustomize website components and support chatbot integrations, online forms, and automated workflows\nApply website security best practices and identify potential vulnerabilities\nManage website hosting, domain settings, DNS, SSL certificates, and content management systems\nSupport integrations with Zoho applications, CRM systems, online scheduling tools, and marketing automation platforms\n4. AI Tools and Workflow Automation\nAdminister and support the organization's approved AI tools and platforms, including ChatGPT, Claude, Microsoft Copilot, Google Gemini, and other AI-powered applications\nIdentify opportunities to use AI to improve administrative efficiency, streamline workflows, assist with documentation, and automate repetitive tasks\nHelp staff use AI tools effectively for approved business purposes, including content drafting, data organization, research, and process improvement\nExplore and support integrations between AI platforms, Zoho applications, website tools, chatbots, and other business systems\nEvaluate AI tools for functionality, security, privacy, reliability, and compatibility with existing systems\nHelp establish and enforce company guidelines for responsible AI use, including protecting confidential and patient information\nEnsure AI tools are used in accordance with company policies and HIPAA requirements; protected health information (PHI) must never be entered into an AI platform unless specifically approved by the organization\n5. Cybersecurity and Website Security\nMonitor and troubleshoot website issues, suspicious activity, potential cyberattacks, phishing attempts, and other security concerns\nCoordinate incident response, security remediation, backups, and recovery with appropriate technical specialists or vendors\nMaintain domain registration, DNS settings, hosting accounts, SSL certificates, and renewal records\nProtect company systems and confidential information through appropriate security controls and access management\n6. RingCentral Administration\nManage RingCentral user accounts, extensions, phone configurations, call routing, voicemail, and related communication settings\nTroubleshoot phone system issues and coordinate with RingCentral support when necessary\nMaintain accurate user assignments and access during staff onboarding and offboarding\nMonitor system functionality and resolve communication disruptions\n7. Healthcare Systems, Insurance Portals, and Referral Platforms\nProvide technical support for eClinicalWorks (eCW) and other practice management systems\nManage authorized user access and coordinate system configuration or troubleshooting with vendors\nMaintain access to insurance payer portals and assist with account administration, permissions, and login issues\nSupport administrative access and troubleshooting for referral platforms including Lyra, ComPsych, Zocdoc, and Psychology Today\nMaintain and update practice profiles, scheduling information, and administrative access across all platforms\nProtect patient information and comply with all applicable HIPAA requirements and security procedures\n8. Social Media and Online Presence\nMaintain the organization's social media accounts, login access, and account administration\nCoordinate approved social media updates and help maintain accurate business information across online platforms\nMonitor online reviews and notify the appropriate team members when responses or follow-up are needed\nHelp maintain the practice's digital presence, including website content, provider listings, and online directories\nEnsure public responses never disclose protected patient information\n9. Vendor Accounts and Subscription Management\nMaintain a centralized inventory of vendor accounts, service subscriptions, billing contacts, and renewal dates\nOrganize and track vendor subscription records and receipts for technology providers\nCoordinate with vendors regarding account access, technical issues, service changes, and renewals\nKeep records of active services, authorized users, account ownership, and cancellation or renewal requirements\n10. Staff and Provider Onboarding and Offboarding\nSet up and configure accounts for new providers and staff across all approved company systems\nCoordinate access to Zoho applications, RingCentral, eCW, insurance portals, email, and other required platforms\nMaintain onboarding and offboarding checklists to ensure all required access is provisioned or removed appropriately\nUpdate permissions, user assignments, distribution groups, calendars, and system records when staff join, leave, or change roles\nEnsure all access changes are authorized, documented, and completed promptly\n11. Documentation and Operational Continuity\nMaintain a master inventory of systems, authorized administrators, vendor contacts, subscriptions, and recovery procedures\nDocument system configurations, workflows, integrations, troubleshooting steps, and ongoing technical projects\nMaintain secure and up-to-date records of company-owned accounts and login recovery methods\nEnsure critical systems are never dependent on undocumented processes or a single individual's knowledge\nAssist management with technical reporting, process improvement, and continuity planning\nQualifications\nRequired\nMinimum 2 years of experience in IT systems administration, website maintenance, or a comparable technical support role\nWorking knowledge of HTML, CSS, and JavaScript, and experience with website hosting and troubleshooting (e.g., GoDaddy, DNS management, SSL)\nExperience with Zoho applications or a comparable cloud-based operations platform\nExperience with RingCentral or a similar VoIP and communications platform\nStrong understanding of user access management, account security, MFA, phishing prevention, data backups, and cybersecurity best practices\nExperience with staff onboarding and offboarding across multiple systems\nStrong troubleshooting, documentation, and organizational skills\nExperience working with remote or international teams\nReliable high-speed internet connection and a professional, secure home workspace\nPreferred\nHealthcare experience, including HIPAA compliance and EHR/EMR troubleshooting (eClinicalWorks preferred)\nFamiliarity with insurance payer portals, referral platforms (Lyra, ComPsych, Zocdoc, Psychology Today), or behavioral health practice systems\nExperience with AI tools and platform administration (ChatGPT, Claude, Microsoft Copilot, Google Gemini)\nExperience with integrations, automation, and workflow tools\nBasic social media administration experience\nRequirements\nThis is a full time role\nUp to $10/hr\n100% 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