{"id":2970569,"url":"https://alion.io/job/remote-raven-medical-patient-representative","title":"Medical Patient Representative","company":{"id":2403,"name":"Remote Raven","domain":"hireremoteraven.com","url":"https://alion.io/company/remote-raven","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":null,"max":6,"currency":"USD","period":"hour","gross":null,"usd_annual":12000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-21T02:10:27Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T19:26:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About the Role\nA US-based medical practice is seeking a Medical Patient Representative to join its patient access team. This is a front-line role that serves as many patients' first point of contact with the practice - by phone, voicemail, and messaging. The ideal candidate brings healthcare call center experience, a clear and empathetic communication style, and the ability to work accurately across multiple systems in a fast-moving environment.\nTraining will be provided on all systems. The practice is looking for someone who can be ready to contribute by November 1, 2026.\nKey Responsibilities\nAnswer inbound calls promptly across patient queues and route callers to the appropriate team when needed \nSchedule, reschedule, and confirm new and returning patient appointments for both in-office and telehealth visits \nVerify and update patient demographic and insurance information accurately at each point of contact \nReturn voicemails and respond to patient messages via the practice messaging platform within the same business day \nWarm-transfer billing and insurance inquiries to the appropriate internal team \nMaintain a professional, patient, and empathetic manner across all patient interactions regardless of call volume or complexity \nSystems\nThe practice uses Athena (EHR and scheduling), Klara (patient messaging), and Phreesia (patient intake). Prior experience with any of these platforms is a plus; full training will be provided.\nQualifications\nRequired\nMinimum 1 year of call center experience, preferably within a medical practice or healthcare setting \nWorking knowledge of US health insurance, including commercial plans, Medicare, Medicare Advantage, and TRICARE \nClear, professional, and empathetic phone manner - patients may be anxious, in pain, or frustrated, and composure matters \nStrong attention to detail with the ability to accurately capture and update patient information while managing an active call \nComfortable working simultaneously across multiple platforms and systems \nReliable high-speed internet connection and a quiet, dedicated home workspace suitable for patient calls \nPreferred\nExperience with Athena, Klara, or Phreesia \nPrior experience scheduling telehealth appointments in addition to in-office visits \nFamiliarity with HIPAA requirements and patient privacy standards in a remote work context \nSchedule and Start Date\nFull-time: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time \nFully remote \nTarget start date: November 1, 2026 \nWhat We Are Looking For\nPatients calling a medical practice are not calling because everything is going well. The Medical Patient Representative is often the first voice a patient hears, and the tone of that interaction sets the tone for their entire experience with the practice. The right candidate understands this and approaches every call with care, accuracy, and professionalism - whether it is a routine appointment confirmation or a frustrated patient with an unresolved concern.\nYou are organized, detail-oriented, and reliable. You follow through on messages the same day, you document what you do, and you make sure patients leave the interaction feeling heard and taken care of. Healthcare experience is important here - not just because of the systems, but because of the stakes.\nRequirements\nThis is a full time role\nUp to $6/hr","description_format":"text","description_chars":3339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-21T02:10:27Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":0.9,"age_days":15,"expected_fill_days":41,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":12000,"is_top_pay":false},"html_url":"https://alion.io/job/remote-raven-medical-patient-representative","json_url":"https://alion.io/job/remote-raven-medical-patient-representative.json","meta":{"generated_at":"2026-11-05T20:08:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403},"rest":"https://alion.io/mcp/rest/get_company?id=2403"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremote-raven-medical-patient-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremote-raven-medical-patient-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremote-raven-medical-patient-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remote-raven-medical-patient-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremote-raven-medical-patient-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2970569}},{"tool":"search_jobs","arguments":{"company":"hireremoteraven.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2970569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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