{"id":1779886,"url":"https://alion.io/job/remote-recruitment-ea-csm","title":"EA / CSM","company":{"id":7633,"name":"Remote Recruitment","domain":"remoterecruitment.co.za","url":"https://alion.io/company/remote-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":28000,"currency":"ZAR","period":"month","gross":null,"usd_annual":20196},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"Monday.com","optional":true}],"status":"live","first_seen_at":"2026-10-03T17:13:09Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-11-01T20:00:53Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Customer Success & Executive Assistant\nSalary: R25 000 - R28 000 per month\nOur client, a growing UK property development and training consultancy, is seeking an experienced Customer Success Manager and Executive Assistant to join their team fully remotely from South Africa. This is a dynamic hybrid role designed for a high-calibre professional with strong client relationship skills who can also provide high-level executive support to the founder. You will take full ownership of the client journey for high-value training programmes, oversee administrative processes, and work closely with the Operations Manager and a dedicated support assistant. This position offers clear long-term career progression into a senior Customer Success and Coaching leadership role.\nWhat you will do\n- Take ownership of the client onboarding journey and serve as the main point of contact on Slack for high-value cohorts.\n- Track client engagement, progress, and satisfaction, proactively following up with clients who need additional support.\n- Manage the initial administrative review of client property site submissions, ensuring data is accurate and complete before escalating for investment decisions.\n- Attend weekly group coaching calls, log action items, follow up on client deliverables, and progressively build knowledge to answer routine client queries.\n- Provide Executive Assistant support to the founder, including diary management, inbox triage, meeting prep, action tracking, travel, and personal administration.\n- Assist the founder with personal branding and content coordination to ensure consistent online visibility.\n- Effectively delegate routine administrative tasks to a dedicated team assistant and maintain structured reporting with the Operations Manager.\nWhat we are looking for\n- Solid experience in Customer Success, Client Experience, or Account Management, coupled with executive support capabilities.\n- Outstanding written and verbal communication skills with high confidence presenting on Zoom to premium clients.\n- Highly organised and detail-orientated with a proactive approach to managing workloads.\n- Strong commercial awareness with the ability to hold clients and internal team members accountable in a warm, professional tone.\n- Proven ability to delegate effectively and manage team resources rather than trying to handle every task single-handedly.\n- High learning agility, low ego, and an interest in developing into a coaching and leadership position over time.\n- Comfort working in a fast-paced entrepreneurial environment and constructively challenging leadership when appropriate.\nNice to have\n- Experience using platforms such as GoHighLevel (GHL), Monday.com, and Slack.\n- Previous experience working in a UK-aligned or global remote environment.\n- Exposure to high-ticket programme delivery or client coaching operations.\nWhat is on offer\n- Remuneration: R25 000 - R28 000 per month.\n- Working hours: Full-time (40 hours per week), aligned with UK business hours.\n- Work setup: 100% remote from South Africa.\n- Comprehensive internal training on property, planning, and program methodologies.\n- Clear progression path towards a Head of Customer Success and Coaching role as the business grows.\nHow to apply\nTo apply, please submit your CV along with a short motivation highlighting your Customer Success and Executive Assistant experience.","description_format":"text","description_chars":3377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T17:13:09Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.55,"age_days":28,"expected_fill_days":24,"reasons":["conf:2","agency","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":20196,"is_top_pay":false},"html_url":"https://alion.io/job/remote-recruitment-ea-csm","json_url":"https://alion.io/job/remote-recruitment-ea-csm.json","meta":{"generated_at":"2026-11-01T20:38:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7633},"rest":"https://alion.io/mcp/rest/get_company?id=7633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremote-recruitment-ea-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremote-recruitment-ea-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremote-recruitment-ea-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remote-recruitment-ea-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremote-recruitment-ea-csm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1779886}},{"tool":"search_jobs","arguments":{"company":"remoterecruitment.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1779886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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