# Technical Support Specialist

Technical Support Specialist Salary: R25 000 - R32 000 per month Our client is an established UK-based provider of workforce management and time and attendance systems. They are looking for a dedicated Technical Support Specialist based in South Africa to join their remote technical support operations. In this role, you will focus primarily on resolving communication faults between physical clocking terminals and central software platforms, ensuring seamless data flow for business clients across the UK. What you will do: - Troubleshoot and resolve terminal communication issues between hardware devices and software systems over Wi-Fi, Ethernet, and local networks. - Investigate data synchronization failures when device records are not transferring correctly to customer management software. - Deliver calm, structured, and patient technical support to end users via telephone and ticketing queues. - Maintain precise, comprehensive records of all diagnostic steps, customer interactions, and resolutions within the ticketing system. - Escalate complex software defects and advanced network issues to senior technicians with complete diagnostic notes. - Adhere strictly to information securit

- **Id**: 4156729
- **Url**: <https://alion.io/job/remote-recruitment-technical-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: Cape Town, South Africa
- **Countries**: ZA
- **Hiring countries**: ZA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T10:51:26Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T10:51:26Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2915
- **Description truncated**: no
- **Benefits**: Annual leave, Home office
- **Relocation offered**: no

## Company

- **Id**: 7633
- **Name**: Remote Recruitment
- **Domain**: remoterecruitment.co.za
- **Url**: <https://alion.io/company/remote-recruitment>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Manatal

## Remote working hours

- **Label**: UK time
- **Utc offset min**: 0
- **Utc offset max**: 0

## Salary

- **Min**: 25000
- **Max**: 32000
- **Currency**: ZAR
- **Period**: month
- **Usd annual**: 23136

## Technologies

- **ISO 27001** — Optional: no
- **Wi-Fi** — Optional: no
- **SQL** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T10:51:26Z

## Liveness

- **Score**: 52
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.516
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: conf:1, agency, win:early
- **Computed at**: 2026-11-12T12:08:02Z

## Pay

- **Stated usd annual**: 23136
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.