{"id":3948520,"url":"https://alion.io/job/remote-workmate-part-time-it-support-technician","title":"Part-time IT Support Technician","company":{"id":4372762,"name":"Remote Workmate","domain":"remoteworkmate.com","url":"https://alion.io/company/remote-workmate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PHP","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-08T19:37:08Z","employer_posted_date":null,"last_verified_at":"2026-11-08T19:37:08Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.IT Support Technician \nMSP (Microsoft 365, Active Directory, N-able N-sight RMM)\nRemote | Philippines | Part-Time (20 hrs/week) | Php 30,000 – 40,000/month | 5:00 AM – 9:00 AM PHT, Mon–Fri (8:00 AM – 12:00 PM NSW, Australian business hours) | Long-Term Remote Role \nIf you’re a high-performing IT support technician who stays calm on a live support call, works to the clock on SLAs, and writes things down so others can follow them, and you want to work with a growing Australian managed service provider that values strategic impact over simple task completion — keep reading. \nThis isn’t a role for a “close the ticket and move on” technician who needs every step spelled out. \nThis is a focused, outcome-driven position where you’ll be the first responder for an MSP’s clients during the morning support window, resolving issues within agreed service levels and building the documentation that lets the business scale. \nWhy This Is a Dream JobYou’ll be working directly with the founders of a young, fast-growing Australian MSP who: \n\nChampions Innovation: Runs a modern MSP stack (N-able N-sight RMM, TeamViewer, Microsoft 365, cloud services) and wants your ideas on scripts, checklists and RMM automations that cut repeat issues. \n\nValues Your Growth: Supports relevant certifications and continued learning (e.g. Microsoft 365 or cloud), allocates training time on tools you haven’t used yet, and gives you a dedicated Success Manager (CSM) for performance coaching. \n\nRespects Your Expertise: Wants a technician who owns the support window and brings a resolution plan, not someone waiting to be told each step. \n\nBuilds Stability: Is looking for a long-term team extension, with the option to move from part-time to full-time after the first three months based on workload and performance. \n\nIncludes Benefits: Health insurance (HMO) is included from day one. \n\nYou’ll get career transformation, direct visibility with the business owners, and the chance to shape how a growing MSP runs its support, without being stuck as an anonymous seat on a large helpdesk. \nWhat You’ll Be OwningThis is a core first-line support role covering live phone support, email requests, user administration and routine infrastructure maintenance for clients that are mostly accounting firms and nonprofits. You aren’t just resetting passwords; you’re triaging every request against clear SLAs, keeping clients informed, escalating smartly, and turning rough notes into proper SOPs. \nYou’ll take the lead on: \n\nLive Phone & Email Support: Handling urgent calls (helping the customer live where possible) and email requests through a structured triage flow: review within 10 minutes, resolution plan or escalation within 15 minutes, implement, inform the customer, log a timesheet. \n\nSLA-Driven Resolution: Meeting acknowledgment and resolution targets across Critical (15 min / 1–1.5 hrs), Non-Critical (30 min / 2–4 hrs) and Non-Urgent (1 hr / 4–6 hrs) requests. \n\nUser Lifecycle Management: Onboarding and offboarding users in Active Directory and Microsoft 365. \n\nDesktop, Network & Printer Troubleshooting: Resolving everyday end-user issues remotely via N-sight RMM and TeamViewer. \n\nDaily Maintenance: Running server, email and Microsoft 365 maintenance checks, and raising and tracking tickets with cloud providers for affected clients. \n\nDocumentation & SOPs: Turning existing rough documentation into written SOPs for the most frequent request types, so a second technician could be onboarded from them. \n\nContinuous Improvement: Spotting recurring issues and proposing a script, checklist or RMM automation that measurably reduces repeat problems or resolution time. \n\nRequirementsThis Role Is a Great Fit If You:\n\nAre a Mid-Level Support Pro: You have solid IT support experience, ideally within an MSP or supporting multiple client environments. \n\nThrive on Live Support: You’ve handled live phone support and email ticket queues against defined SLAs, and stay composed with frustrated users. \n\nKnow the Microsoft Stack: You have hands-on experience with Active Directory user management, Microsoft 365 administration, and Windows server and email system maintenance. \n\nTroubleshoot Methodically: You resolve desktop, network and printer issues and can clearly explain the solution. Expect real-world scenario questions in the interview. \n\nCan Script and Speak Cloud: You have working knowledge of scripting (e.g. PowerShell) and foundational cloud knowledge. \n\nHave Used an RMM: You’ve worked with an RMM platform (N-able N-sight preferred, comparable tools accepted) and remote-access tools such as TeamViewer. \n\nRespect Access Boundaries: You work strictly within the access you’re given and handle sensitive client data with care. \n\nAre High-Accountability: You don’t need to be chased for updates. You’re reliable, log your work consistently, and own your mistakes as much as your wins. \n\nCommunicate with Clarity: You explain technical issues plainly to non-technical staff by phone and in writing, and you document procedures by habit. \n\nCan Commit to the Schedule: You’re self-directed and available for an early-morning shift aligned to Australian business hours. \n\nGenuine differentiators (not requirements): Experience supporting accounting firms or nonprofits. \nWhat Success Looks LikeAfter 60–90 Days:\n\nSLAs Are Met: You’re consistently acknowledging and resolving client requests within service levels across every priority, backed by timesheet and ticket records. \n\nTriage Is Second Nature: Every phone and email request follows the triage flow, and no request is left without a clear next step. \n\nThe Support Window Is Yours: You independently own first-line support, user on/offboarding and routine server, email and Microsoft 365 maintenance, with the founders involved only for escalations and site visits. \n\nDocumentation Is Built: Written SOPs cover the most frequent request types and form a library a second technician could learn from. \n\nTrust Is Earned: You flag recurring issues and SLA risks before they become client problems, and you’ve proposed at least one concrete improvement to how support runs. \n\nFinal WordIf you’ve ever thought: “I’m a solid, reliable technician who’s great with clients and good at fixing things. I just want a team that gives me real ownership, clear SLAs, and room to grow into a bigger role.” This is that role. \nLet’s build long-term success — together. \n\nOriginally posted on Himalayas","description_format":"text","description_chars":6472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-11-08T23:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T00:35:02Z"},"pay":null,"html_url":"https://alion.io/job/remote-workmate-part-time-it-support-technician","json_url":"https://alion.io/job/remote-workmate-part-time-it-support-technician.json","meta":{"generated_at":"2026-11-09T00:35:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372762},"rest":"https://alion.io/mcp/rest/get_company?id=4372762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremote-workmate-part-time-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremote-workmate-part-time-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremote-workmate-part-time-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remote-workmate-part-time-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremote-workmate-part-time-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3948520}},{"tool":"search_jobs","arguments":{"company":"remoteworkmate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3948520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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