{"id":3440147,"url":"https://alion.io/job/remote-world-customer-experience-agent-fintech","title":"Customer Experience Agent – Fintech","company":{"id":4466539,"name":"Remote World","domain":"remoteworld.ai","url":"https://alion.io/company/remote-world","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"GMT","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Customer Experience Agent Fintech $2200$3500 USD/month Fully RemoteLocation: Fully remote you can be based anywhere in the world\nHours: Flexible overlap with UK GMT required for business banking hours\nSalary: $2200$3500 USD/month\nContract: Full-time permanent\nAbout the companyRemote World is partnering with a UK-based digital bank to hire for this role. They serve over 150000 freelancers and small business owners with smart current accounts invoicing tools and expense management and their support team is central to the trust their customers place in them.\nThe roleYoull support customers via live chat and email on everything from payment questions and account issues to product features and fintech support isnt just about fixing problems its about building the confidence customers need to manage their money.\nWhat youll doHandle inbound live chat and email queries about accounts payments and features\nGuide new customers through onboarding and account setup\nInvestigate payment and transaction issues and escalate to the ops team where needed\nMaintain compliance with financial services communication standards\nIdentify and flag patterns in customer issues to the product team\nWhat youll needProfessional precise written English accuracy matters in financial services\nCalm and methodical you work through problems step by step\nDiscreet and trustworthy with sensitive financial information\nReliable and deadline-driven with strong attention to detail\nNice to haveExperience in fintech banking or financial services support\nUnderstanding of basic banking concepts (payments transfers reconciliation)\nFamiliarity with Intercom or similar fintech support tooling\nWhat youll get$2200$3500 USD/month based on experience\nFully remote with flexible hours\nHigh-trust environment youre the voice of a financial product\nPaid leave\nPath to Senior Support Compliance or Customer Success roles\nApply with your CV and a brief note on any experience in financial services or fintech support.\nWe welcome applications from people of all backgrounds. 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