Customer Service Agent

Location: Fully remote you can be based anywhere in the world
Hours: Flexible some overlap with UK GMT or US EST required
Salary: $2000$3200 USD/month
Contract: Full-time permanent

Remote World is partnering with a US-based e-commerce company to hire for this role. They serve a global customer base and need a customer service agent who can deliver fast friendly and professional support.

Youll handle inbound customer queries across email and live chat resolving account issues processing requests and making sure every customer interaction reflects the brand well. Youll own your queue and work to clear SLA targets.

• Respond to customer enquiries via live chat and email within SLA
• Resolve order billing and account issues or escalate clearly
• Log all interactions in the CRM and keep records accurate
• Identify recurring issues and flag them to the operations team
• Maintain high CSAT and first-contact resolution scores

• Strong written English clear warm and professional
• Patient and solution-focused under pressure
• Comfortable picking up new software and processes quickly
• Reliable internet and a quiet working environment

• Experience with Zendesk Intercom or similar support platforms
• Arabic language skills (spoken and written)
• Previous customer service experience in retail or e-commerce

• $2000$3200 USD/month based on experience
• Fully remote with flexible hours
• Strong onboarding and clear playbooks
• Paid leave
• Path into senior support or customer success roles

Apply with your CV and a short note on how you handled a difficult customer situation.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.