{"id":3261305,"url":"https://alion.io/job/remote-world-customer-service-agent","title":"Customer Service Agent","company":{"id":4466539,"name":"Remote World","domain":"remoteworld.ai","url":"https://alion.io/company/remote-world","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-5 – UTC+0","utc_offset_min":-5,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T05:29:45Z","board_verified":false,"closed_at":"2026-10-28T05:29:45Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Agent $2000$3200 USD/month Fully RemoteLocation: Fully remote you can be based anywhere in the world\nHours: Flexible some overlap with UK GMT or US EST required\nSalary: $2000$3200 USD/month\nContract: Full-time permanent\nAbout the companyRemote World is partnering with a US-based e-commerce company to hire for this role. They serve a global customer base and need a customer service agent who can deliver fast friendly and professional support.\nThe roleYoull handle inbound customer queries across email and live chat resolving account issues processing requests and making sure every customer interaction reflects the brand well. Youll own your queue and work to clear SLA targets.\nWhat youll doRespond to customer enquiries via live chat and email within SLA\nResolve order billing and account issues or escalate clearly\nLog all interactions in the CRM and keep records accurate\nIdentify recurring issues and flag them to the operations team\nMaintain high CSAT and first-contact resolution scores\nWhat youll needStrong written English clear warm and professional\nPatient and solution-focused under pressure\nComfortable picking up new software and processes quickly\nReliable internet and a quiet working environment\nNice to haveExperience with Zendesk Intercom or similar support platforms\nArabic language skills (spoken and written)\nPrevious customer service experience in retail or e-commerce\nWhat youll get$2000$3200 USD/month based on experience\nFully remote with flexible hours\nStrong onboarding and clear playbooks\nPaid leave\nPath into senior support or customer success roles\nApply with your CV and a short note on how you handled a difficult customer situation.\nWe welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.","description_format":"text","description_chars":1813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-26T05:31:55Z"},{"event":"close","at":"2026-10-28T05:29:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/remote-world-customer-service-agent","json_url":"https://alion.io/job/remote-world-customer-service-agent.json","meta":{"generated_at":"2026-10-30T16:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4185,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4466539},"rest":"https://alion.io/mcp/rest/get_company?id=4466539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremote-world-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremote-world-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremote-world-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remote-world-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremote-world-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3261305}},{"tool":"search_jobs","arguments":{"company":"remoteworld.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3261305},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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