{"id":2164869,"url":"https://alion.io/job/remoterecruitment-call-centre-agent","title":"Call Centre Agent","company":{"id":4517,"name":"Remote Recruitment","domain":"remoterecruitment.com","url":"https://alion.io/company/remoterecruitment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["GB","ZA"],"hiring_countries_total":2,"salary":{"min":23000,"max":25000,"currency":"ZAR","period":"month","gross":null,"usd_annual":18204},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T09:36:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T02:13:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Salary: R23 000 - R25 000 per month\nRemote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK business.\nRole overview\nYou will handle inbound and outbound calls for a UK business, giving callers a clear, helpful and professional experience. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).\nKey responsibilities\nTake inbound calls and resolve queries\nMake outbound follow-up calls where needed\nRecord call outcomes accurately in the CRM\nFollow scripts and compliance requirements\nMeet quality and call-handling targets\nWhat you'll need\nExperience in a call centre or phone-based role\nClear spoken English with a professional manner\nExperience using a CRM or dialler system\nTyping speed and accuracy\nAble to work 09:00-17:00 UK time (11:00-19:00 SAST)\nNice to have\nExperience with Five9, Aircall or similar\nExperience in sales or collections calls\nPrevious work with UK customers\nWhat's on offer\nFully remote work from anywhere in South Africa\nA stable, full-time role with a UK employer\nClear expectations and a friendly, supportive team\nRoom to grow as the business grows\nAbout Remote Recruitment\nRemote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.\nApply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.","description_format":"text","description_chars":1666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-09T09:36:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T05:52:18Z"},"pay":{"stated_usd_annual":18204,"is_top_pay":false},"html_url":"https://alion.io/job/remoterecruitment-call-centre-agent","json_url":"https://alion.io/job/remoterecruitment-call-centre-agent.json","meta":{"generated_at":"2026-10-14T06:33:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4517},"rest":"https://alion.io/mcp/rest/get_company?id=4517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremoterecruitment-call-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremoterecruitment-call-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremoterecruitment-call-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remoterecruitment-call-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremoterecruitment-call-centre-agent"}]}