{"id":2164870,"url":"https://alion.io/job/remoterecruitment-customer-service-agent","title":"Customer Service Agent","company":{"id":4517,"name":"Remote Recruitment","domain":"remoterecruitment.com","url":"https://alion.io/company/remoterecruitment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["GB","ZA"],"hiring_countries_total":2,"salary":{"min":23000,"max":25000,"currency":"ZAR","period":"month","gross":null,"usd_annual":18528},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Zendesk","optional":false},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-10-09T09:36:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T07:12:36Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Salary: R23 000 - R25 000 per month\nRemote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.\nRole overview\nYou will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).\nKey responsibilities\nAnswer customer queries by email, chat and phone\nLog and track cases in the helpdesk system\nResolve issues or escalate with clear notes\nProcess orders, returns and account changes\nShare feedback that helps improve the service\nWhat you'll need\nExperience in customer service or support\nClear, friendly written and spoken English\nExperience with a helpdesk tool such as Zendesk or Freshdesk\nCalm approach when handling complaints\nAble to work 09:00-17:00 UK time (11:00-19:00 SAST)\nNice to have\nExperience with live chat tools\nFamiliarity with e-commerce platforms such as Shopify\nPrevious work with UK customers\nWhat's on offer\nFully remote work from anywhere in South Africa\nA stable, full-time role with a UK employer\nClear expectations and a friendly, supportive team\nRoom to grow as the business grows\nAbout Remote Recruitment\nRemote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.\nApply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.","description_format":"text","description_chars":1726,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-09T09:36:31Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.778,"p_room":0.9,"age_days":11,"expected_fill_days":27,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":18528,"is_top_pay":false},"html_url":"https://alion.io/job/remoterecruitment-customer-service-agent","json_url":"https://alion.io/job/remoterecruitment-customer-service-agent.json","meta":{"generated_at":"2026-10-21T10:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4517},"rest":"https://alion.io/mcp/rest/get_company?id=4517"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremoterecruitment-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremoterecruitment-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremoterecruitment-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remoterecruitment-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremoterecruitment-customer-service-agent"}]}