{"id":3944275,"url":"https://alion.io/job/remotestar-tv-operations-engineer-production-support-engineer","title":"Tv Operations Engineer/ Production Support Engineer","company":{"id":4526839,"name":"RemoteStar","domain":"remotestar.io","url":"https://alion.io/company/remotestar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-08T18:10:45Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T16:47:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About The Role:\nThis role sits within the team responsible for the day-to-day operation of Proximus' television\nplatform and the associated backend services that deliver TV content to customers.\nAlthough the platform is built on the Accenture Video Solutions (AVS) technology stack, the position\ngoes beyond supporting a specific application. The primary focus is ensuring the end-to-end\navailability, stability, and performance of the TV service experienced by customers.\nKey responsibilities include:\n- Monitoring and operating critical TV backend systems on a daily basis.\n- Participating in an on-call (guard duty) rotation to ensure service continuity and rapid incident\nresponse.\n- Performing preventive maintenance activities, software updates, and platform health checks.\n- Troubleshooting and coordinating the resolution of incidents across multiple technology\ndomains.\n- Driving continuous improvements in operational processes, automation, monitoring, and\nservice reliability.\n- Working closely with vendors, engineering teams, and operational stakeholders to maintain\nagreed service levels and KPIs.\nThe ideal candidate combines strong operational and troubleshooting skills with a service-oriented\nmindset. They are comfortable working in a complex technical ecosystem, taking ownership of issues,\ncollaborating with cross-functional teams, and continuously looking for ways to improve service quality\nand operational efficiency.\nThe team culture is based on collaboration, accountability, agile ways of working, and continuous improvement.\nIn one sentence\n A hands-on operational role focused on ensuring the reliability and performance of a large-scale\nIPTV/streaming platform, combining service operations, incident management, maintenance, and\ncontinuous service improvement.\nMust have skills:\nGrafana, Kibana, Linux/Unix, Shellscripting, Trouble shooting,L1, L2, L3 Support.\nExperience: 5 to 10+ years\nYour Profile:\nFor this type of role, we are looking less for a pure video-platform specialist and more for someone with\nthe right operational mindset and technical foundation.\n1. Strong Operational Ownership\n- Takes responsibility for incidents until resolution.\n- Proactively identifies risks before customers are impacted.\n- Comfortable working in an environment where service availability is the top priority.\n- Understands the impact of technical issues on the customer experience.\n2. End-to-End Troubleshooting Skills\n- Able to investigate issues across multiple technology domains rather than focusing on a single\ncomponent.\n- Naturally curious and analytical.\n- Can coordinate between infrastructure, application, network, cloud, vendor, and operations\nteams.\n- Structured approach to problem solving and root cause analysis.\n3. Technical Breadth\nThe ideal candidate does not need to be an expert in all areas, but should be comfortable with:\n- Linux/Unix environments\n- Networking fundamentals (TCP/IP, DNS, Load Balancing, Firewalls)\n- Application support and monitoring\n- APIs and web services\n- Log analysis and troubleshooting tools\n- Cloud and virtualization technologies\n- Automation and scripting (PowerShell, Python, Bash) as a plus\n4. Reliability Engineering Mindset\n- Interested in preventing incidents rather than only resolving them.\n- Looks for opportunities to automate repetitive tasks.\n- Focuses on monitoring, alerting, process improvement and operational excellence.\n- Drives continuous improvement initiatives.\n5. Ability to Work Under Pressure\n- Remains calm during major incidents and service outages.\n- Can prioritize effectively during high-impact situations.\n- Makes data-driven decisions during crisis management.\n- Comfortable participating in on-call/guard duty rotations.\n6. Collaboration and Communication\n- Strong team player.\n- Can communicate technical topics clearly to both technical and non-technical stakeholders.\n- Works well with offshore teams, vendors, engineering teams and management.\n- Shares knowledge openly and supports colleagues.\n7. Agile and Continuous Learning Attitude\n- Open to learning new technologies and domains.\n- Adapts quickly to changing priorities.\n- Takes initiative to improve processes and ways of working.\n- Embraces feedback and continuous development.","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-08T18:10:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/remotestar-tv-operations-engineer-production-support-engineer","json_url":"https://alion.io/job/remotestar-tv-operations-engineer-production-support-engineer.json","meta":{"generated_at":"2026-11-09T19:38:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4526839},"rest":"https://alion.io/mcp/rest/get_company?id=4526839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fremotestar-tv-operations-engineer-production-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fremotestar-tv-operations-engineer-production-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fremotestar-tv-operations-engineer-production-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/remotestar-tv-operations-engineer-production-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fremotestar-tv-operations-engineer-production-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3944275}},{"tool":"search_jobs","arguments":{"company":"remotestar.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3944275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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