{"id":2940683,"url":"https://alion.io/job/remtek-workplace-it-technician","title":"IT Technician","company":{"id":2337524,"name":"Remtek Workplace","domain":"remtekworkplace.com","url":"https://alion.io/company/remtekworkplace","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:07:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T06:41:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Summary of Role:The IT Technician is responsible for supporting the smooth, secure, and effective operation of IT services for both internal staff and external clients. Acting as a first point of contact, the role involves diagnosing and resolving a wide range of hardware, software, network, and assistive technology issues. The IT Technician installs, configures, and maintains IT equipment, including workstations, peripherals, and specialised ergonomic and assistive solutions, ensuring systems are reliable, accessible, and fit for purpose.\nThe role requires a strong customer-focused approach, providing professional and empathetic support through helpdesk systems, remote access tools, and onsite visits. Working closely with IT and assistive technology teams, the IT Technician supports tailored solutions that enhance productivity and accessibility. The position also contributes to service reliability through proactive maintenance, accurate documentation, effective ticket management, and adherence to data protection and GDPR best practices, helping to deliver a dependable, high-quality IT support service.\nResponsibilities\nKey Responsibilities:Technical Support & Troubleshooting:\nProvide responsive day-to-day technical support to staff and end users, resolving hardware, software, and network-related issues\nSet up, configure, and maintain IT systems including desktops, laptops, peripherals, and assistive devices used within ergonomic environments.\nDiagnose and resolve issues relating to assistive technologies and associated software solutions\nDeliver effective end-user support via phone, email, remote desktop tools, and in-person where required.\nProvide onsite technical support and assistance as needed to minimise downtime and disruption.\nHardware & Software Maintenance:Install, update, and maintain computer hardware, software, and operating systems.\nPerform routine system checks, diagnostics, and preventive maintenance to ensure optimal performance and reliability.\nManage and maintain inventory of IT equipment and ensure availability of required devices for employees and clients.\nCoordinate repairs, upgrades, and replacements of IT equipment when required.\nNetwork & Security Management:Ensure data backup processes are maintained and troubleshoot any issues related to storage or data access.\nAdhere to and promote best practices for data protection and information security in line with GDPR requirements.\nAssist in maintaining secure and reliable access to systems and networks.\nClient Support for Technical Solutions:Assist in the setup and support of assistive technology software and hardware solutions for clients, ensuring optimal functionality.\nProvide support and guidance to clients on using IT-related ergonomic tools.\nWork with the assistive technology team to ensure smooth integration of ergonomic solutions into the client's workplace.\nDemonstrate a strong customer-first mindset, delivering professional, empathetic, and solutions-focused support at all times.\nTechnical Support AdministrationAccurately manage and update support tickets within the Helpdesk system, ensuring clear documentation and timely resolution.\nProduce diagnostic reports and prepare quotations for device repair or replacement approvals.\nMaintain clear records to support reporting, auditing, and continuous service improvement.\nRequirements\n Qualifications:Proven experience as an IT Technician or similar role, preferably in a company specialising in ergonomic or assistive technologies.\nStrong knowledge of computer hardware, software, operating systems (Windows, Mac, and Linux), and networking fundamentals.\nExperience with ticket management via HelpDesk and in turn working to meeting strict KPIs.\nExcellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.\nStrong communication skills and the ability to provide technical support to both technical and non-technical users.\nKnowledge of network security protocols and data protection best practices.\nAbility to manage multiple tasks and prioritise effectively in a fast-paced environment.\nExperience with installing and troubleshooting assistive technology or ergonomic software and devices is a plus.\nRelevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.\nExperience in the ergonomics or assistive technology field.\nDriver’s license is a must have.\nBenefits\n Company Benefits28 days annual leave\nBirthday day off\nPrivate healthcare scheme\nCompany pension scheme\nEmployee recognition awards\nCasual Fridays\nCompany events\nCareer progression opportunities\nOvertime / hybrid 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