{"id":3427287,"url":"https://alion.io/job/renaud-bray-technicien-support-informatique","title":"Technicien, Support informatique","company":{"id":684804,"name":"Renaud-Bray","domain":"renaud-bray.com","url":"https://alion.io/company/renaud-bray","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:32:49Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T10:47:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Exploitant plus de 90 magasins et trois centres de distribution, Renaud-Bray est le chef de file de la vente de produits culturels au Québec. Nos marques Renaud-Bray, DeSerres, Griffon et Archambault rendent le livre, le jeu, la musique et le matériel d’art accessibles à tous.\nRenaud-Bray est reconnue comme l’une des Sociétés les mieux gérées au Canada et figure parmi les entreprises préférées des Québécois!\nNous sommes à la recherche d’un Technicien, Support informatique, basé au siège social dans l’Est de Montréal (métro Assomption).\n À ce poste, vous contribuer à résoudre les enjeux techniques et participer à l'amélioration du service pour l'ensemble des succursales et des filiales.\nVos responsabilités\nDiagnostiquer, prioriser et résoudre les enjeux techniques liés aux systèmes informatiques, logiciels et au matériel rencontré par les employés;\nGérer les situations d'urgences et assurer un service exemplaire et faire des suivis auprès de l’ensemble des usagers (succursales, siège social et entrepôts) dans un environnement multisite;\nCréer et optimiser la documentation en lien avec les résolutions des billets et procédures du support TI;\nConcevoir, maintenir à jour et partager des guides pour les utilisateurs ainsi que les différents rapports;\nPréserver la sécurité informatique et promouvoir la bienveillance des utilisateurs.\n DEP ou toutes expériences équivalentes en informatique;\n2+ ans d’expérience professionnelle en informatique ou service à la clientèle;\nConnaissances en Active Directory, Microsoft 365, outils Windows, Sécurité et réseau;\nExcellentes aptitudes de communication, vulgarisation, d’analyse et rédaction de documentations;\nBonne maitrise du français et de l’anglais aussi bien à l’écrit qu’à l’orale pour la clientèle hors de la province de Québec;\nÊtre disponible pour se déplacer de manière récurrente dans la province du Québec (disposer d’un permis de conduire valide de classe 5).\n Des avantages diversifiés vous attendent :\nRabais de 30% sur les achats en magasin;\nRégime modulable d’assurances médicaments, soins médicaux, soins dentaires et invalidité;\nEnvironnement de travail convivial et dynamique;\nHoraires flexibles;\nLieu de travail facilement accessible en transport en commun.\nVous avez des questions ou des commentaires? 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