{"id":2123883,"url":"https://alion.io/job/renault-it-field-engineer-based-in-west-london","title":"IT Field Engineer – Based in West London","company":{"id":92961,"name":"Renault","domain":"renault.co.uk","url":"https://alion.io/company/renault-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hayes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":169000,"period":"year","method":"role_country_seniority_unknown","sample_n":229},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"PCI DSS","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:26:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-05T02:30:33Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"IT Support Engineer (Field Based)\nHome Base: Hayes UB3 3BL\nCoverage: London, Home Counties and Wider UK Network\n£35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme\n45 hours per week\nJoin Our UK IT Team\nRenault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team.\nThis field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment.\nThe role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business.\nYour primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required.\nWhat You'll Do\nProvide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner\nInstall, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure\nDeliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions\nTake ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery\nSupport network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments\nDevelop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate\nCarry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement\nTerritory & Travel\nThis is a field-based role with a primary focus on our dealerships and showrooms throughout London and the Home Counties.\nSome travel will also be required to our retail locations in Bristol, Birmingham, Cardiff and Swansea, together with occasional visits to related business locations.\nThe role is based from Renault Hayes, Middlesex.\nPriority will be given to candidates who reside within practical access of the M4, M25, or western sections of the A406, due to their proximity to the Hayes home base and the key transport routes connecting our dealership network across London and the Home Counties.\nWe will also consider professionally experienced and suitably qualified candidates based south of the River Thames or towards North and East London where their location and experience support practical coverage of our wider dealership network.\nWhat We're Looking For\nWe're looking for someone who combines strong technical capability with excellent organisation and customer service skills.\nYou'll ideally have:\nPrevious IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment\nStrong Microsoft 365 and Windows environment knowledge\nExperience supporting end-user devices, hardware deployments and IT infrastructure\nUnderstanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments\nExperience working with suppliers, service providers or project teams\nProfessional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential. Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial.\nDriving Licence Requirement\nA full UK driving licence is essential for this role. Automatic-only licences can be considered.\nRegular travel between dealership locations forms a core part of this position.\nHours & Pay\nThis role is based on a 45-hour working week, typically Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break.\nBasic salary is £35,700 pa. An annual bonus of up to 15% is available and based on company performance.\nThe role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy.\nBusiness mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable.\nA company laptop and mobile phone are provided.\nCompany Benefits\n33 days' annual leave including Bank Holidays (option to buy or sell additional days)\nPension scheme with life assurance\nStaff discounts on vehicles, parts, servicing and accessories\nAccess to our company loan car scheme\nShare Incentive Scheme\nMortgage and pension advice seminars\nExcellent manufacturer training and career development opportunities\nCycle to Work scheme, including e-bikes\nDiscounted gym membership\nEnhanced Maternity and Paternity policies\nEye test voucher scheme\nApply Now\n** CLICK HERE to apply for the IT Field Engineer role at Renault Retail Group - you will be directed to our secure application portal. **\nRaja Mallik from the Recruitment Team will contact shortlisted candidates.\nNo agencies please.","description_format":"text","description_chars":5362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-09T00:26:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.71,"p_room":0.55,"age_days":27,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/renault-it-field-engineer-based-in-west-london","json_url":"https://alion.io/job/renault-it-field-engineer-based-in-west-london.json","meta":{"generated_at":"2026-11-05T07:04:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92961},"rest":"https://alion.io/mcp/rest/get_company?id=92961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frenault-it-field-engineer-based-in-west-london"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frenault-it-field-engineer-based-in-west-london"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frenault-it-field-engineer-based-in-west-london"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/renault-it-field-engineer-based-in-west-london\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frenault-it-field-engineer-based-in-west-london"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2123883}},{"tool":"search_jobs","arguments":{"company":"renault.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2123883},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}