{"id":203358,"url":"https://alion.io/job/render-customer-engineer","title":"Customer Engineer","company":{"id":18482,"name":"Render","domain":"render.com","url":"https://alion.io/company/render","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":34,"ghost_share":0.147,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":188000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Heroku","optional":false},{"name":"Intercom","optional":false},{"name":"LLM","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Slack","optional":false},{"name":"GDPR","optional":true}],"status":"closed","first_seen_at":"2026-09-04T16:17:55Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-30T19:32:56Z","board_verified":false,"closed_at":"2026-10-30T19:32:56Z","days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms-so teams can ship fast, scale reliably, and focus on their product, not infrastructure.\nUnlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.\nOur platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive-designed for the speed of modern AI development.\nWe’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.\nApplying to Render\nWe're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.\nWe especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.\nOur interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.\nAbout the Role\nWe are hiring the first members of Render's Scaled Programs Customer Engineering team to help run the technical side of our scaled, digital-first customer motion. You'll support high-growth accounts without dedicated technical coverage, including our startup program cohort, through programmatic, one-to-many engagement rather than a traditional one-to-one model. The role has two halves: running scaled programs (in-app engagement, targeted outreach against expansion and churn signals, webinars) and contributing to the tools and content that power the broader Field Engineering organization (health triggers, growth and expansion opportunities based on product usage, pricing and sizing tools, POC templates, and enablement content). You'll partner closely with our Scaled Account Managers and report into Render's Field Engineering organization.\nWhat You'll Do\nPartner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts.\n\nOperate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups.\n\nPartner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction.\n\nBuild and improve components of our scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators (e.g., Heroku and AWS RDS migrations to Postgres), POC templates, and reusable technical enablement.\n\nRun scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts, partnered with Scaled AMs.\n\nTranslate recurring customer questions and technical best practices into timely in-product guidance and self-service content.\n\nMaintain activity tracking and feature-request data hygiene so reliable customer signals flow to the rest of Field Engineering and Product.\n\nWhat We're Looking For\n3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations.\n\nComfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time.\n\nStrong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.\n\nWorking knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).\n\nAI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications.\n\nStrong written communication; you'll be a primary producer of docs, playbooks, and in-app content.\n\nData-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome.\n\nNice-to-Haves\nExperience with Intercom or a similar in-app engagement and messaging platform.\n\nExperience building internal or customer-facing tools that scale a team's impact beyond 1:1 work.\n\nExperience in a PLG or high-volume account environment.\n\nPrior experience with Heroku or other cloud migrations.\n\nIf this role excites you but you don’t meet every single requirement, we’d still love to hear from you-your unique experience might be just what we need.\nBenefits\n4 weeks of paid vacation.\n\n14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.\n\nLong-term disability, life insurance, and 401K plans.\n\n100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.\n\nMonthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.\n\nMonthly cell phone and internet subsidy.\n\nCommuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.\n\nContinuous learning benefits & related support.\n\nThis position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.\nRender is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nWe encourage all who are interested to apply. We can't wait to hear from you!\nRender - CCPA Applicant Privacy Notice\nRender - GDPR Applicant Privacy Notice","description_format":"text","description_chars":7521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Home office","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-09-04T23:50:42Z"},{"event":"close","at":"2026-10-30T19:32:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":272500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/render-customer-engineer","json_url":"https://alion.io/job/render-customer-engineer.json","meta":{"generated_at":"2026-11-04T02:07:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18482},"rest":"https://alion.io/mcp/rest/get_company?id=18482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frender-customer-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frender-customer-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frender-customer-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/render-customer-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frender-customer-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":203358}},{"tool":"search_jobs","arguments":{"company":"render.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":203358},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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