{"id":2802289,"url":"https://alion.io/job/renee-cosmetics-customer-support-executive","title":"Customer Support Executive","company":{"id":4442715,"name":"Renee Cosmetics","domain":"reneecosmetics.in","url":"https://alion.io/company/renee-cosmetics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, 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resolve customer complaints or concerns in a professional and empathetic manner.\nIdentify the root causes of customer issues and escalate more complex problems to higher-level support teams or management.\nFollow up with customers to ensure their issues are resolved and they are satisfied with the solution.\nProduct or Service Support:\nProvide detailed explanations of company products or services and assist customers with basic troubleshooting, returns, exchanges, and refunds.\nGuide customers through product registration, installation, or setup processes.\nDocumentation & Record Keeping:\nLog and maintain accurate records of customer interactions and issues in the company’s CRM system.\nTrack and monitor recurring issues and provide feedback to relevant departments to improve service or product quality.\nCustomer Satisfaction:\nEnsure customers have a positive experience with the company by actively listening to their needs and providing timely resolutions.\nMaintain a customer-centric approach while handling all interactions.\nFeedback Collection:\nCollect customer feedback on products and services and suggest improvements to management based on customer insights.\nConduct surveys or follow-up calls to gauge customer satisfaction and areas for improvement.","description_format":"text","description_chars":1660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup"],"lifecycle":[{"event":"open","at":"2026-10-18T03:38:50Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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