{"id":2143073,"url":"https://alion.io/job/renesas-electronics-senior-product-support-engineer-2","title":"Senior Product Support Engineer","company":{"id":3481,"name":"Renesas Electronics","domain":"renesas.com","url":"https://alion.io/company/renesas-electronics","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":100,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Altium Designer","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-10-07T14:45:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T14:23:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.\nThe successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires deep hands-on experience with PCB design, electronic product development workflows, and Altium products. Working knowledge of enterprise systems, PLM integrations, authentication technologies, and related infrastructure is also highly valued.\nThis position is focused on supporting and troubleshooting Altium products within complex customer ecosystems rather than providing consulting services or designing customer enterprise architectures. The ability to understand how our products interact with PLM, enterprise data management platforms, identity management systems, and other connected technologies is critical to effectively diagnosing and resolving customer issues.\nKey Responsibilities include but not limited to:\nTake ownership and support a prioritized customer base and accounts defined by management\n\nServe as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders.\n\nSupport the entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation.\n\nDocument all customer issues, case activities, and escalations in accordance with support processes.\n\nDrive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams.\n\nCreate technical content such as online help, user guides, video tutorials, knowledge base articles, quick start guides, and similar materials.\n\nProvide live coaching and assistance to team members.\n\nAct as a senior technical escalation resource, independently driving resolution of highly complex customer issues and providing technical leadership across multiple product and workflow domains.\n\nTest pre-release products and features while helping prepare technical teams for upcoming releases.\n\nMaintain a high level of knowledge and professionalism\n\n Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent \nA solid understanding of electronic design software, verification and automation\nAdvanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred.\n6+ years of experience in PCB design, electronic product development, EDA software support, or closely related engineering environments.\nPrevious Experience in Technical Support role preferred\nFluent in English \nFluency in additional languages is a plus \nExcellent verbal and written communication skills \nDeep knowledge in PCB Design is required, along with expertise in one or more of the following: High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies.\nExperience supporting customer environments that include PLM, enterprise data management, authentication systems (e.g., SAML, OAuth, Active Directory), server technologies, or other enterprise engineering platforms is highly desired.\nExperience with Complex PCB Simulation/Signal Integrity/Analysis is a plus\nExperience in technical demonstrations and presenting training materials\nDemonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, authentication systems, and related customer environments.\nMust possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions\nBe driven, self-managed, and motivated\nWorking conditions This job may require occasional travel. When not traveling, time will be spent in the office fielding escalations from the technical team, and proactively assisting with the team casework.\n The expected annual pay range for this position is $90,000 - $120,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.\nRenesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.\nAltium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.\nFrom startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development.\nWe believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.","description_format":"text","description_chars":6357,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Automotive Components","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-09T03:52:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 60 · green card filings: 30","filings_12m":60,"filings_prev_12m":78,"green_card_filings_12m":30,"median_offered_wage_usd":144222,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/renesas-electronics-senior-product-support-engineer-2","json_url":"https://alion.io/job/renesas-electronics-senior-product-support-engineer-2.json","meta":{"generated_at":"2026-10-14T16:46:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3481},"rest":"https://alion.io/mcp/rest/get_company?id=3481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frenesas-electronics-senior-product-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frenesas-electronics-senior-product-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frenesas-electronics-senior-product-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/renesas-electronics-senior-product-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frenesas-electronics-senior-product-support-engineer-2"}]}