{"id":193825,"url":"https://alion.io/job/renmoney-product-manager-customer-support","title":"Product Manager, Customer Support","company":{"id":6761,"name":"Renmoney","domain":"renmoney.com","url":"https://alion.io/company/renmoney","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":62,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":36000,"period":"year","method":null,"sample_n":10387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-04T14:10:51Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":63},"description":"We’re looking for a Product Manager to own the Customer Support product experience end-to-end. You’ll define the vision, roadmap, and execution for support tools and processes that improve resolution time, customer satisfaction, and operational efficiency across app, web, and contact centre channels.\nKey Responsibilities\nDefine and execute the roadmap for customer support products (in-app help, ticketing, knowledge base, chat/voice integrations, self-service flows).\nWork with Engineering, Design, Support Ops, and Compliance to ship features that reduce handle time, increase first-contact resolution, and improve NPS/CSAT.\nAnalyse support data (ticket volumes, categories, SLAs, escalation rates) to identify pain points and prioritize improvements.\nPartner with Risk, Collections, and Product teams to ensure support workflows align with regulatory and policy requirements.\nRun experiments and A/B tests on support flows, FAQs, and in-app guidance to drive self-service adoption.\nBuild clear metrics and dashboards for support performance and report regularly to leadership.\nRequirements\n3+ years of customer service product management experience, preferably in fintech, banking, or digital lending in Nigeria.\nStrong understanding of customer support operations, ticketing systems, and omnichannel support (app, web, call centre).\nExperience with data-driven prioritization, experimentation, and support metrics (FCR, AHT, SLA, CSAT/NPS).\nFamiliarity with CBN/NDIC regulatory environment and financial services compliance is a plus.\nExcellent communication, stakeholder management, and problem-solving skills.\nBenefits\nYou’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.\n Shape the future of fintech in Nigeria with products that reach millions, backed by a competitive salary plus performance bonuses and health benefits.\n Thrive in a fast paced work environment with flexibility, collaboration, and access to cutting-edge tools.\n Join a diverse, inclusive team where all voices are valued, and professional growth is a priority.","description_format":"text","description_chars":2159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Microfinance"],"lifecycle":[{"event":"open","at":"2026-09-03T05:15:13Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.494,"p_room":0.75,"age_days":63,"expected_fill_days":64,"reasons":["conf:6","stale_co","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/renmoney-product-manager-customer-support","json_url":"https://alion.io/job/renmoney-product-manager-customer-support.json","meta":{"generated_at":"2026-11-04T19:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6761},"rest":"https://alion.io/mcp/rest/get_company?id=6761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frenmoney-product-manager-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frenmoney-product-manager-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frenmoney-product-manager-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/renmoney-product-manager-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frenmoney-product-manager-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":193825}},{"tool":"search_jobs","arguments":{"company":"renmoney.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":193825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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