{"id":432397,"url":"https://alion.io/job/renmoney-project-manager-salesforce-crm-implementation","title":"Project Manager - Salesforce CRM Implementation","company":{"id":6761,"name":"Renmoney","domain":"renmoney.com","url":"https://alion.io/company/renmoney","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":62,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Confluence","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-05T04:51:10Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":114},"description":"Who We Are\nWe’re a technology-driven financial services company committed to making financial inclusion count for millions of Nigerians. Through innovation and customer-centric solutions, we provide lending, savings, payments, and other financial products that help individuals and businesses thrive.\nThe Position\nWe are seeking an experienced and commercially astute Project Manager to lead the end-to-end implementation of Salesforce CRM across the business.\nThis role will drive the full lifecycle of the Salesforce deployment, including solution design, stakeholder alignment, system integration, implementation, adoption, and optimization. A key focus will be ensuring seamless integration between Salesforce, Rencore, and Mambu to support customer management, loan origination, deposit onboarding, and card product workflows.\nAs the Salesforce Champion, you will work closely with business and technology teams to deliver a platform that drives operational efficiency, customer experience, and business growth.\nResponsibilities\nSalesforce Project Delivery\nLead full lifecycle Salesforce implementations and enhancements-from requirements gathering and solution design through configuration, integration, testing, data migration, training, go-live, and post-go-live optimization. \nDevelop and manage detailed project plans, timelines, budgets, resource plans, and risk registers using Agile, Waterfall, or hybrid methodologies. \nServe as the Salesforce Implementation Champion by building executive sponsorship, driving cross-functional alignment, and promoting user adoption across departments. \nWork closely with Salesforce architects, developers, administrators, and external implementation partners to deliver high-quality solutions. \nFacilitate workshops, process mapping, gap analysis, and requirements sessions to translate business needs into effective Salesforce configurations and automations. \nLead change management, communication plans, and training programs to maximize user adoption and minimize resistance. \nManage project budgets, vendor relationships, and resource allocation to deliver projects on time and within budget. \nDeliver the Salesforce CRM implementation aligned to business goals across the Loans, Deposits, and Cards business lines. \nProject Planning & Governance\nDevelop and maintain a comprehensive project plan covering scope, milestones, resource allocation, risk management, and budget tracking. \nEstablish governance structures including steering committee meetings, working groups, and cross-functional status reviews. \nMonitor and report project health metrics including RAG status, issue logs, dependency maps, and change control. \nApply structured project management methodologies appropriate to the implementation context. \nSystems Integration & Technical Oversight\nLead the design and delivery of the Salesforce → Rencore → Mambu integration model. \nDefine data flow specifications, field mapping, and API integration requirements with architects and integration teams. \nDefine and validate condition-based triggers governing when customer information is propagated into Mambu. \nOversee data migration, system integrations, and quality assurance activities. \nCoordinate User Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing cycles. \nProduct Workflow Delivery\nOversee Salesforce workflow design and configuration for Loans, Deposits, and Cards product lines. \nEnsure workflows align with regulatory, compliance, and operational requirements. \nSupport: \nLoans: Lead capture, credit application intake, document collection stages, underwriting handoff, and disbursement triggers. \nDeposits: Account opening workflows, customer onboarding journeys, compliance documentation, and activation conditions. \nCards: Card application management, eligibility checks, approval workflows, and fulfilment integration. \nCustomer & Lead Data Management\nDefine data governance standards for customers and lead information managed within Salesforce, including mandatory fields, data quality rules, and lifecycle stages. \nEstablish validation frameworks that determine when a lead record matures into a customer profile eligible for downstream system population. \nEnsure the integrity and completeness of data migrated or created in Salesforce, with traceability into Rencore and Mambu. \nStakeholder & Change Management\nServe as the primary point of accountability for all Salesforce implementation workstreams with internal and external stakeholders. \nManage relationships with implementation partners, Rencore technical teams, and Mambu integration support. \nLead organisational readiness activities, including training programmes, process documentation, and adoption tracking. \nProactively manage stakeholder expectations and escalate risks or blockers through appropriate governance channels. \nCompliance & Regulatory Alignment\nEnsure the implementation adheres to NDPR and applicable regulatory requirements. \nCollaborate with Compliance and Legal teams to ensure AML, KYC, and credit risk requirements are embedded within workflows. \nEnsure audit trails are built into Salesforce configurations to support regulatory reporting and audit requirements. \nRequirements\nWhat You Bring\nEducation & Experience\nBachelor’s degree in computer science, Information Systems, Business Administration, or a related field; Master’s degree is an advantage. \nMinimum 7 years of project management experience, with at least 3 years managing CRM or enterprise software implementations. \nProven track record delivering Salesforce implementations in complex, multi-stakeholder environments. \nDemonstrated experience managing system integration projects involving multiple platforms, APIs, and data pipelines. \nExperience in financial services or fintech, with knowledge of core banking concepts, loan origination, deposit management, or card processing. \nPMP, PRINCE2, SAFe, or equivalent project management certification required. \nTechnical Expertise\nStrong knowledge of Salesforce platforms including Sales Cloud, Service Cloud, or Financial Services Cloud. \nExperience managing integration architecture, APIs, data migration, and data quality initiatives. \nFamiliarity with Mambu or similar cloud-native core banking platforms. \nProficiency with project management tools such as JIRA, MS Project, Asana, and Confluence. \nPreferred Qualifications\nSalesforce Administrator or Salesforce Project Management certification. \nExperience working in regulated financial services environments. \nKnowledge of CBN regulatory frameworks. \nExperience supporting large-scale digital transformation programmes. \nThis Job Is Perfect For You If You\nHave successfully delivered enterprise CRM implementations from planning through deployment. \nCan balance business priorities, technical requirements, and stakeholder expectations. \nThrive in complex, cross-functional environments. \nHave strong systems thinking and integration experience. \nAre highly organized, commercially minded, and delivery focused. \nBenefits\nWhat's In It For You\nLead a high-impact digital transformation programme at the heart of the business. \nPartner with senior leaders across Technology, Operations, Product, and Commercial teams. \nGain exposure to Salesforce, core banking integration, and large-scale fintech transformation initiatives. \nCompetitive compensation and benefits package. \nOpportunity to make a lasting impact in a fast-growing, technology-driven financial services 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