{"id":1054815,"url":"https://alion.io/job/renmoney-teamlead-collections","title":"Teamlead, Collections","company":{"id":6761,"name":"Renmoney","domain":"renmoney.com","url":"https://alion.io/company/renmoney","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":62,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-05T12:25:58Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":48},"description":"Who we are\nWe’re a team determined to challenge the status quo and make financial inclusion count for millions of under-banked individuals and small business owners by making finance simple and useful to them. Our product suite is led by credit and we’re building broader offerings for our users. Our vision is to unlock the power of finance to create opportunities for all.\nWe are the place for you, if\nYou are excited about technology and the complexities of the future. You’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.\nThe position\nRenmoney is looking for a hands-on Team Lead, Collections, to manage and drive the performance of our collections team. This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio.\nKey Responsibilities\nLead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets\nMonitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags\nDevelop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery)\nEnsure collections activities comply with CBN regulations and internal risk/compliance policies\nCollaborate with Credit Risk, Product, and Customer Experience teams to improve repayment journeys and reduce roll rates\nTrack and report on team performance, recovery trends, and NPL movement to senior management\nIdentify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels)\nHandle escalations and complex delinquent cases requiring negotiation or restructuring\nTrain and onboard new collections team members on policies, tools, and best practices\nRequirements\nRequirements\nMinimum of 6 years’ experience within a digital lending environment. Candidates must have meaningful experience in digital lending/fintech businesses where collections are predominantly managed through technology-enabled channels. \nExperience should demonstrate an understanding of the digital lending lifecycle and collections across delinquency buckets.\nMinimum of 4+ years in a Team lead or supervisory capacity.\nMust have directly managed Collections Officers/Agents including agent productivity and collections performance.\nStrong understanding of delinquency management, collection strategies, treatments, credit risk fundamentals\nFamiliarity with collections tools (dialers, CRM,, loan management systems)\nData-driven approach, comfortable working with excel etc. \nStrong leadership, coaching, and people-management skills\nExcellent negotiation and conflict-resolution skills\nKnowledge of CBN lending and recovery regulations is a plus\nPersonal Attributes\nSelf-driven leader with strong ownership and ability to thrive under pressure.\nResults-focused, with excellent execution, analytical, and target-tracking skills.\nInnovative, always seeking better, more efficient solutions.\nClear communicator with strong interpersonal and relationship skills.\nOrganized team player, able to prioritize, meet deadlines, and collaborate effectively.\nThis job is perfect for you if you\nEnjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships\nAre a self-starter, take initiative, work collaboratively and can self-manage in ambiguity\nHave excellent verbal and written communication skills\nYou will not enjoy this job if you\nWork best in structured, hierarchical settings\nRequire clear, pre-set deliverables and constant direction\nAre used to working with a large team\nBenefits\nPrivate Health Insurance\nPension Plan\nPaid Time Off\nWork From Home\nTraining & Development\nPerformance Bonus","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Microfinance"],"lifecycle":[{"event":"open","at":"2026-09-19T01:50:29Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.572,"p_room":0.75,"age_days":48,"expected_fill_days":64,"reasons":["conf:1","stale_co","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/renmoney-teamlead-collections","json_url":"https://alion.io/job/renmoney-teamlead-collections.json","meta":{"generated_at":"2026-11-05T15:09:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6761},"rest":"https://alion.io/mcp/rest/get_company?id=6761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frenmoney-teamlead-collections"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frenmoney-teamlead-collections"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frenmoney-teamlead-collections"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/renmoney-teamlead-collections\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frenmoney-teamlead-collections"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1054815}},{"tool":"search_jobs","arguments":{"company":"renmoney.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1054815},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}