{"id":2746961,"url":"https://alion.io/job/renova-one-operations-manager-maintenance-service","title":"Operations Manager, Maintenance Service","company":{"id":3867507,"name":"Renova One","domain":"renovaone.com","url":"https://alion.io/company/renovaone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chesapeake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:31:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T00:05:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nCOMPANY OVERVIEW: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we’re a trusted partner committed to enriching spaces and creating lasting value.\nJOB SUMMARY: The Operations Manager, Maintenance Services is responsible for overseeing daily maintenance service operations, ensuring quality work is done for clients. This role involves fielding requests from clients, scoping the work, bidding work with the aid of subcontractors, and overseeing the work and seeing to client satisfaction. The Operations Manager works closely with leadership, any field technicians, and external subcontractors and vendors to drive service quality and uphold company standards.\nRequirements\nRESPONSIBILITIES & DUTIES:\nOversee maintenance service operations, ensuring efficiency and adherence to company standards \nField incoming service requests for clients. Return calls with 1-2 hours, provide bids within 24-48 hours and follow up with clients to close the sale. \nSchedule and manage subcontractor crews to complete the work with quality execution and excellence to the client. \nEnsure maintenance work orders and service calls are completed on time, within budget, and meet quality expectations \nSolicit clients for new work, with the aid and collaboration of the sales team\nCollaborate with leadership and sales teams to develop and execute operational strategies for the maintenance service line \nMaintain strong relationships with vendors, property clients, and key stakeholders \nTrack key performance indicators (KPIs) - including response times, close rates on bids, and customer satisfaction - and provide reports to leadership \nEnsure compliance with safety regulations, company policies, and industry standards\nIdentify areas for process improvement and implement best practices to enhance efficiency across the maintenance service function \nQUALIFICATIONS:\nAt least 5 years of operations management experience, ideally in maintenance services, property services, or construction\nExperience with general maintenance trades (HVAC, plumbing, electrical, appliance repair, or general handyman services) strongly preferred\nMulti-family housing industry experience is preferred\nProven leadership and team management skills with a focus on mentorship and professional development \nStrong organizational, problem-solving, and decision-making abilities\nProficiency in operations management software, Microsoft Office Suite, and industry-specific tools\nKnowledge of industry regulations, safety standards, and best practices in construction, flooring, and restoration\nAbility to work independently, manage multiple projects, and adapt to changing priorities\nOTHER:\nAll offers of employment are contingent upon a background check\nValid Driver's License is required\nYour information will be kept confidential according to EEO guidelines\nSalary Description\n$85K-$100K + Commission","description_format":"text","description_chars":3286,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction"],"lifecycle":[{"event":"open","at":"2026-10-16T22:37:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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