{"id":1322602,"url":"https://alion.io/job/renovate-america-client-development-support-specialist","title":"Client Development Support Specialist","company":{"id":2906118,"name":"Renovate America","domain":"renovateamerica.com","url":"https://alion.io/company/renovateamerica","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-26T22:56:31Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-30T10:53:12Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Description\nPosition Overview\nThe Support Specialist provides operational/transactional support to all Renovate America customers (contractors, property owners, lenders, municipal partners, and internal field sales); offering full lifecycle support (Underwriting > Post Application Activities > Closing > Post Funding) for customer interactions delivered via a Contact Center work distribution/queue mechanism.\nKey Responsibilities\nProvide transactional support for contractors (applications, collection of product details and finance document generation, change order processing, project completion confirmation, and funding submission assistance) via reactive (inbound) inquiries and proactive (outbound) outreach based on management prioritization / profitability indicators\nProvide over-the-phone sales support for contractors while they are with customers, to include explaining the benefits of the program and the details of the home improvement project financing, with the intent to drive originations\nStay current on process/policy changes via Sprint Release communications and departmental communications; ensuring quick implementation into existing process flows\nExecute de-escalation techniques while supporting both the Support Line and Escalation Line\nHandle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Compliance\nAdherence to company compliance rules and financial institution regulations\nAbility to cross train on Underwriting and provide overflow support (including full origination underwriting, income verification, and condition processing)\nUnderstanding of contact center performance metrics and consistently meet or exceed expectations\nOngoing participation in pilot groups geared towards process improvements and/or growth strategies\nMaintain a strong working relationship with Account Specialists and Sales teams - sharing in the mutual desire to acquire and activate new contractors, and grow our established business\nProvide overflow support for Post Funding inquiries and escalations\nQualifications\nHigh School Diploma required, or equivalent\n1+ year(s) in Customer Service; 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