{"id":3074578,"url":"https://alion.io/job/renovo-solutions-operations-support-specialist-2","title":"Operations Support Specialist","company":{"id":2284366,"name":"RENOVO SOLUTIONS","domain":"renovo1.com","url":"https://alion.io/company/renovo1","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T10:24:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T12:07:42Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Why Renovo?\nRenovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.\nSummary\nThis role is assigned full time on-site to a specific resident staff account (facility) to provide account assistance. Operations support functions are aligned with the asset management strategies of the site. The OSS must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel.\nEssential Duties & Responsibilities :\nEstablish work priorities and schedules, training requirements, etc., in a manner sensitive to both the customer and coworkers\nTake responsibility for clerical needs, including completeness and accuracy of service reports while also entering the information into our CMMS RenovoLive system in a timely manner\nTrack scheduled maintenance (SM) and repair services (CM), monthly status reports, and notification to departments of overdue and incomplete SM’s\nEscalate challenges as applicable and work with all parties to resolve escalation while keeping the end-user and sponsor updated at all times\nSupport service contracts when necessary \nProcess inventory updates to the Renovo Services agreement, while maintaining an accurate inventory in the RenovoLive system\nPerform routine inventory cycle counts to validate accuracy\nOrder and track all necessary parts and purchased services for repairs using the approved purchasing method for the account\nMaintain timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules\nTrack safety and quality-related issues as required by the facility including hazard notification, equipment failure related to end-user safety, manufacturer recalls and mandatory equipment notifications and upgrades\nAttend Safety / OSHA Committee meetings as required by the facility\nPerform other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed\nEducation/Special Training:\nB.S Degree or equivalent required\nMinimum of 2 years of experience in the Life Science / Research industry preferred\nExceptional organizational and administrative skills required\nExcellent written and verbal communication skills required\nProficient in Microsoft Office products, with emphasis in Excel\nRequired Competencies:\nAccountability - takes ownership of assigned work and responsibilities, follows through and closes the loop\nCommunication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information\nCustomer Service - demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements\nPriority Setting - Prioritizes assigned schedules and workload\nTechnical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility\nRequired Work Hours\nForty hours per week during daytime and evening hours, unless otherwise specified. Scheduled work hours may change. Overtime may be required or permitted with prior approval. On call may be required.\nReporting and Supervisory Responsibilities \nThe Operations Support Specialist reports to - Account Manager, Life Sciences\nThis position has no supervisory responsibilities\nClassification\nFLSA: Salaried, Exempt\n**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.\nSalary Range: $65-75K","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-22T10:24:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":157500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/renovo-solutions-operations-support-specialist-2","json_url":"https://alion.io/job/renovo-solutions-operations-support-specialist-2.json","meta":{"generated_at":"2026-11-06T14:28:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2284366},"rest":"https://alion.io/mcp/rest/get_company?id=2284366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frenovo-solutions-operations-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frenovo-solutions-operations-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frenovo-solutions-operations-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/renovo-solutions-operations-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frenovo-solutions-operations-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3074578}},{"tool":"search_jobs","arguments":{"company":"renovo1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3074578},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}