{"id":3074562,"url":"https://alion.io/job/renovo-solutions-site-operations-manager","title":"Site Operations Manager","company":{"id":2284366,"name":"RENOVO SOLUTIONS","domain":"renovo1.com","url":"https://alion.io/company/renovo1","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Jolla, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T10:24:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T04:56:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Why Renovo?\nRenovo Solutions is a nationwide healthcare and life sciences technology management company. We offer a range of opportunities for employees to grow within the company. With a presence in 40+ states and a growing international footprint, we provide comprehensive solutions for managing and maintaining the equipment our clients depend on. We prioritize investing in our employees’ development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference while advancing your career with Renovo.\nSummary:\nThe Site Operations Manager owns service delivery at an assigned client site. This is the seat the client experiences. Scientists, lab operations, and site quality staff deal with this role every day, and their view of the account is formed here rather than in a governance meeting.\nThe role owns the whole site: technical supervision, coordination, work order execution and closeout, coverage, escalation, budget, and the people. Every operational person at the site reports into this line. Nothing runs around it. This is a full-time on-site position.\nThe role reports to the Regional Director of Operations and leads the site Technical Supervisor and Senior Instrument Service Coordinator, and through them the engineers, technicians, and coordinators. It partners with Sourcing and Payments, Master Data and Systems, Quality and Compliance, and the Technical Center of Excellence. Where the site is paired peer-to-peer with a single-coverage location, the role provides that location with day-to-day technical and coordination support.\nWhat you will do:\nSite service delivery:\nOwn daily service delivery at the site, including scheduled maintenance, demand work, calibration, and coordination scope.\nDeliver against contracted KPIs and SLAs at site level and act on the trend before it becomes a miss.\nOwn work order quality from creation through dispatch, execution documentation, and closeout.\nBuild and maintain the preventive maintenance plan so it lines up with client and end-user priorities, and adjust it as service data warrants.\nOwn coverage planning, including absence, vacation, peak load, unplanned demand, and escort demand.\nIdentify assets trending toward failure or high alert volume, take corrective action, and flag replacement candidates with the data behind them.\nAct as the senior operational escalation point at the site.\nClient relationship at site level:\nBuild working relationships with lab operations, scientific staff, site quality, and business stakeholders.\nRun the site operating rhythm, including operational reviews and regular contact with client site leadership.\nKeep site-specific requirements documented and current, and communicate every change to the people it affects.\nHandle client complaints at source and escalate with a plan, not a problem.\nPresent site performance at quarterly business reviews.\nSurface additional service requests, scope growth, and conversion opportunities to the Regional Director.\nTeam leadership:\nLead the site team through the Technical Supervisor and Senior Instrument Service Coordinator, and through them the engineers, technicians, and coordinators.\nOwn site staffing, including schedule, workload balance, open position management, and onboarding.\nSet performance expectations, run regular one to one conversations, and address performance issues directly.\nOwn retention at the site, with particular attention to sole-coverage roles.\nSupport engineer and coordinator development, including qualification progress against the competency matrix.\nRun training sessions on site-specific procedures and Renovo systems.\nMulti-vendor access and escort:\nManage OEM and third-party service activity at the site, including access, coordination, and the quality of their work.\nOwn the site escort roster covering every site-based person regardless of function, including who is qualified and how escort time is scheduled.\nMake sure escort does not silently displace planned maintenance or committed response, and escalate where escort volume runs past what was priced.\nEscort and host OEM and third-party engineers in client laboratories. Escort is a standing expectation of every site-based role, not an exception or a favor.\nVerify third-party work is complete and correctly documented before the vendor leaves site, and report anything incomplete.\nMaintain current escort qualification, including site safety, GXP awareness, and area-specific access and access-control requirements.\nHold Renovo accountability at sites where another provider delivers part of the scope.\nProjects and site change:\nOwn site readiness for laboratory moves, consolidations, decommissioning, and equipment deployment.\nCoordinate project activity at the site so it does not undercut routine service commitments.\nRun periodic inventory checks and keep the asset record accurate.\nStandards, compliance and budget:\nExecute Renovo service delivery standards, standard work, and governance routines at the site without local variation.\nCreate and maintain site SOPs, work instructions, and documented workflows.\nKeep documentation, competency records, and service evidence audit-ready at all times.\nSupport and perform periodic audits to confirm compliance and standardization.\nOwn the site operating budget, labor cost, and spend against plan.\nOwn entitlement and coverage accuracy at the site in partnership with Sourcing and Payments.\nOwn monthly reconciliation between RenovoLive and the client CMMS so credits are issued per the SOW and SLA.\nIdentify third-party work suitable for conversion to self-perform and hand the case to the Regional Director.\nMeet GXP requirements, applicable quality systems, OSHA requirements, and site safety procedures.\nPeer-to-peer site support where assigned:\nProvide day-to-day technical and coordination support to an assigned single-coverage site as a named accountability, not an informal favor.\nMake sure the peer site has real coverage during absence rather than an escalation path alone.\nQualifications:\nBachelor’s degree in a technical, scientific, or business field preferred; equivalent experience considered.\n7+ years of laboratory operations, technical service, scientific asset management, or equipment services experience.\n3+ years of people leadership experience, including managing through supervisors or leads.\nDemonstrated experience delivering against contracted KPIs or SLAs at site level.\nSite P&L or operating budget accountability.\nWorking knowledge of laboratory instrumentation and pharmaceutical or biotechnology laboratory environments.\nWorking knowledge of GXP requirements and quality systems.\nExperience with CMMS platforms, work order management, and service reporting.\nProficient with Microsoft and Google software applications.\nExperience managing OEM or third-party service providers on site preferred.\nExperience supporting laboratory moves or site consolidations preferred.\nExisting right to work in the United States required.\nEducation/Special Training:\nBachelor’s degree preferred; relevant technical certification and equivalent experience considered.\nTraining in operations management, quality systems, Lean or process improvement preferred.\nEscort qualification, including site safety, GXP awareness, and access-control requirements, is required before independent escort duty and is provided after hire.\nRequired Competencies:\nAccountability - takes ownership of assigned work and responsibilities, follows through, and closes the loop.\nPresence - is visible on the floor and known to the client’s scientific staff, not managing from an office.\nPeople Leadership - builds a team that performs when the manager is not in the building.\nOperational Discipline - runs a consistent rhythm, closes work properly, and does not tolerate quiet workarounds.\nProblem Ownership - resolves issues at source and escalates with a proposed plan.\nFinancial Acumen - understands the site budget, labor cost, and the financial impact of operational decisions.\nCustomer Service - demonstrates a customer-first mentality and uses client feedback to improve service.\nPriority Setting - prioritizes competing demands and directs effort where it counts.\nSense of Urgency - possesses and displays a sense of urgency to internal and external customers.\nCommunication - clearly expresses thoughts and ideas in written and verbal communication with technical and scientific audiences.\nTeam Building - mentors newer technicians, keeps communication clear across the team, and shows care and respect for colleagues.\nIntegrity - can admit mistakes, is direct and truthful, and acts in the best interest of customers, employees, and Renovo.\nSuccess Measures:\nSite KPI and SLA attainment\nWork order closeout quality and documentation completeness\nEquipment uptime and response performance at the site\nClient site stakeholder satisfaction\nSite team retention, including sole-coverage staff\nEngineer and coordinator qualification progress against the competency matrix\nAudit and safety performance at the site\nSite budget and labor cost performance to plan\nCoverage continuity during absence, peak load, escort demand, and project work\nEscort roster maintained without displacing planned maintenance or committed response\nReconciliation accuracy between systems, with credits issued correctly\nSupport delivered to the assigned peer site where applicable\nSafety Requirements:\nAbide by and follow Renovo safety policies, procedures, and injury and illness prevention expectations.\nMaintain a safe working environment for self and others in customer sites, laboratories, offices, and operational environments.\nFollow applicable customer site safety requirements, OSHA guidelines, and laboratory or facility-specific procedures as required.\nComplete required safety training assignments on time.\nPhysical Requirements:\nMust be able to work and follow OSHA guidelines in environments that may include electrical and mechanical energy, bloodborne and airborne pathogens, dust, marked changes in temperature or humidity, radiation, fumes and vapors, sharp instruments and tools, hazardous liquids, and operating devices.\nThe role requires the ability to speak, hear, see, read, write, type, travel, sit, stand, walk, reach, bend, and participate in customer site and laboratory visits as needed.\nMust be able to use standard office equipment and technology tools, including computer, phone, video conferencing, dashboards, and reporting systems.\nTravel approximately 10-20%, primarily to the paired peer site, regional meetings, and occasional program activities.\nWorking Hours:\nFull-time schedule, Monday to Friday, based on site. Overtime may be required or permitted with prior approval.\nMust be available for after-hours service and emergency calls, including weekend on-call rotation.\nClassification:\nFLSA: Exempt\nThis is a full-time, onsite role.\n**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.\nEEO Statement\nRENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 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