{"id":1480812,"url":"https://alion.io/job/rent-ag-agent-experience-manager","title":"Agent Experience Manager","company":{"id":687311,"name":"RENT AG","domain":"theagencyre.com","url":"https://alion.io/company/theagencyre-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beverly Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":78},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T20:42:54Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T10:35:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting.\nThe Position:\nThe Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. This position will provide on-site support for the Beverly Hills and Brentwood office locations.\nEssential Job Functions and Responsibilities: \nAgent Support & Relationship ManagementServe as the primary point of contact for agent requests and support\nProactively address agent concerns and provide timely resolutions\nConduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement\n\nOnboarding & Culture BuildingWelcome and onboard new agents with a focus on integration and retention\nAct as a brand ambassador to promote The Agency’s values and offerings\nBuild community through regular office engagement and personalized touchpoints\n\nEvents & MeetingsHost monthly, market-relevant in-office events to foster community and share valuable insights\nCoordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices\nThoughtfully share company-wide updates and initiatives to keep agents informed and aligned\n\nCore Services AmbassadorPromote and educate agents on ancillary services available through The Agency\nEncourage adoption and provide support in leveraging these services\nTrack and report utilization metrics to ensure optimal engagement\n\nSales Manager CollaborationPartner with Sales Managers to support agent growth and retention\nEnsure communication channels between departments remain open and effective\nHelp foster an environment where agents feel heard, valued, and empowered\n\nOffice & Operational DutiesEnsure the office is organized, welcoming, and fully functional\nOversee supply ordering, equipment maintenance, and liaison with building management\nMaintain local business records and manage real estate association, licensing, and MLS paperwork\nSupport adherence to DRE, RE association, and MLS compliance standards\nMaintain CRM updates and assist with data/report generation for leadership\n\nWork Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood.\nRequired Skills and Experience: \n3+ years of experience in the real estate industry or client-facing role\nExcellent organizational and time management skills\nCustomer-focused with strong written and verbal communication\nAble to manage multiple priorities and maintain ownership of projects\nExperience with CRM systems and MLS preferred\nPositive, proactive, solutions-oriented mindset and a collaborative team player\nAbility to travel between office locations as needed\nIn office role Monday through Friday\nBenefits & Perks:\nPaid time off\nProfessional development budget\nComprehensive health benefits\n401(k)\nHSAs FSAs\nEmployee Assistance Program (EAP)\nCompensation:\nBase Salary - $80,0000 -$85,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.\nIt is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.","description_format":"text","description_chars":4121,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Residential Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-29T20:58:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:5","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rent-ag-agent-experience-manager","json_url":"https://alion.io/job/rent-ag-agent-experience-manager.json","meta":{"generated_at":"2026-10-01T17:52:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":64,"day_limit":5000,"remaining_today":4936,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}