{"id":505558,"url":"https://alion.io/job/rent-manager-product-support-specialist-scripting","title":"Product Support Specialist - Scripting","company":{"id":58773,"name":"Rent Manager","domain":"rentmanager.com","url":"https://alion.io/company/rent-manager","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T18:19:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-27T05:31:52Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Do you enjoy coding, solving technical problems, and helping people use software more effectively? Are you looking for an opportunity to build real-world experience with a commercial software platform while continuing to use your programming skills?\nWe’re looking for a Product Support Specialist to join our Product Support team. This role is ideal for recent Computer Science, Information Technology, Software Engineering, or Computer Information Systems graduates - or anyone with scripting experience who enjoys solving problems and working directly with customers.\nIn this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.\nThe standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.\nWhat You’ll Do\nBecome a subject matter expert in Rent Manager scripting and custom automation.\nTroubleshoot scripting questions, software functionality, and technical issues for customers.\nHelp customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.\nAnswer customer questions by phone while providing clear, professional technical guidance.\nTake ownership of assigned support cases and follow through until they are resolved.\nUse internal documentation, knowledge resources, and team support to research and resolve customer issues.\nDocument customer interactions accurately in the ticket-tracking system.\nParticipate in ongoing training and certification programs to expand your product knowledge.\nMaintain daily productivity expectations in a fast-paced, customer-focused support environment.\nWhat You’ll Learn\nWe provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.\nWhat We’re Looking For\nHigh school diploma or equivalent required.\nA strong interest in programming, scripting, software development, or technical problem solving.\nA strong customer service mindset and desire to help others.\nClear verbal communication skills and the ability to explain software concepts in an approachable way.\nStrong problem-solving skills and the ability to learn new information quickly.\nComfort working with software systems and technical concepts.\nAttention to detail and commitment to accurate documentation.\nAbility to manage multiple priorities while maintaining quality and professionalism.\nReliable attendance, punctuality, personal accountability, and a strong work ethic.\nAbility to work independently while also collaborating with teammates and escalation resources.\nAvailability to be on-call during evenings or weekends as assigned.\nNice to Have\nAssociate’s or bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field.\nCoursework or experience with programming or scripting languages.\nOne to two years of experience in customer support, technical support, SaaS support, or a call center environment.\nExperience with CRM, ticketing, or customer support systems.\nBasic understanding of accounting, property management, financial workflows, or accounting software.\nCompensation and Growth\nThis is a full-time, non-exempt role with a base pay range of $21.64-$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.\nOur skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.\nWhy Join Us?\nUse your programming knowledge in a customer-facing technical role.\nBuild valuable software support experience.\nStructured onboarding, training, and certification milestones.\nSupportive team environment with mentorship and escalation resources.\nClear expectations and transparent growth opportunities tied to demonstrated skill development.\nOpportunity to develop highly transferable technical and customer-facing skills.\nBenefits\nHealth, dental, and vision insurance\n401(k) with employer match\nAnnual company bonus\n10 paid company holidays\nPaid time off\nLife insurance\nPaid medical leave/disability insurance\nPaid parental leave\nContemporary office building and wooded campus with nature trail\nOn-site fitness center\nRecognized as one of Cincinnati’s “Top Places to Work”\nAbout LCS\nLondon Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun-from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.\nCandidates must live in the Greater Cincinnati area or be willing to relocate.\nLCS is an Equal Opportunity Employer.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.","description_format":"text","description_chars":5751,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-07T11:59:26Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.28,"age_days":55,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/rent-manager-product-support-specialist-scripting","json_url":"https://alion.io/job/rent-manager-product-support-specialist-scripting.json","meta":{"generated_at":"2026-10-27T09:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58773},"rest":"https://alion.io/mcp/rest/get_company?id=58773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frent-manager-product-support-specialist-scripting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frent-manager-product-support-specialist-scripting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frent-manager-product-support-specialist-scripting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rent-manager-product-support-specialist-scripting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frent-manager-product-support-specialist-scripting"}]}