{"id":1166785,"url":"https://alion.io/job/rentokil-initial-customer-care-executive-3","title":"Customer Care Executive","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":72,"open_postings":634,"ghost_share":0.382,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T03:25:11Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T11:44:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Rentokil Initial\nRentokil Initial is an international business services company employing 62,900 colleagues across 90 countries.\nWe strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.\nAwards\nRentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.\nPhilippine Best Employer Brand Awards 2019.\nFind out more on careers.rentokil-initial.com\nRequirements\nYour day-to-day responsibilities will include:\n1. Sales / Service Efficiency\nAchieve monthly Key Performance Index (KPI) and Sales targets\nAct and prevent contract terminations and ensure customer contract retention\nMonitor, evaluate and ensure customer service satisfaction\nAct on changing customer needs, market conditions and competitor activity with speed and quality\nConduct complete survey; ensure pertinent details are clearly stated.\nSell according to the prescribed pricing as per the price list and discount structure or as approved by the management.\nComply to all processes and procedures, quality standards \nUse appropriate sales kits and sell professionally.\n2. Administration and Policy Directive\nEnsure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.\nDrive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene \nAttend regular meetings to address issues and concerns, performance review and weekly updates.\nMaintain accurate records and submit on time all reports and documents as required by management.\nAttend to other work related duties as may be assigned to you from time to time.\n3. Customer Development\nEnsure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise. \nConduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.\nAct on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.\nAttend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.\nEnsure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.\nTo attend to all enquiries from prospects and existing customers.\nAct on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services\nBuild rapport with customer and develop additional and repeat business \nExecute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.\n4. Collection / Credit Management\nTo assist with the collection of debts and credit issues.\nTo manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.\nDo you have what it takes? If you want to be considered for this role you will need:\nCollege graduate of any related Courses\nFresh graduates are welcome to apply\nWith excellent communications and customer relation skills\nAbility to multi task, prioritize and manage time effectively\nProficient in MS Office applications\nWilling to work in Kalawaan Pasig City\nBenefits\nAre you interested? Here's what you can expect when you join us...\nBenefits From Start Date\n HMO (Health Insurance)\n Group Personal Accident Insurance\n Group Term Life Insurance\n 13th Month Pay\n Paid Non working holidays\n Benefits after 6 months of continuous work and pass the performance evaluation;\n Annual pay increase\n Vacation Leave\n Sick Leave (with cash conversion)\n Birthday Leave\n Paternity/Maternity Leave\n Matrimonial Leave\n Bereavement Leave\n Other perks\n Equal Opportunities\nRentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.\nDo you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!","description_format":"text","description_chars":5065,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Industrial Hardware"],"lifecycle":[{"event":"open","at":"2026-09-24T03:25:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":67,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rentokil-initial-customer-care-executive-3","json_url":"https://alion.io/job/rentokil-initial-customer-care-executive-3.json","meta":{"generated_at":"2026-09-24T13:59:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}