Customer Care Executive - Ahmedabad
Designation - Customer Care Executive
Location - Ahmedabad
Qualification - Any Graduate
Experience - 0 - 2 years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The Customer Care Executive is responsible for contact management to strengthen the
customer relationship which is the key to retention.
- The incumbent will have to work as part of a multi-functional team, and this involves
collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals & increase the branch revenue via
price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific
timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the
revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve
month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
- Managing Residential & Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention
Interested candidates can email at - [email protected]
Contact - 9322881417