{"id":1883620,"url":"https://alion.io/job/rentokil-initial-customer-service-consultant","title":"Customer Service Consultant","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":562,"ghost_share":0.324,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Darwin, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-05T00:56:45Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-27T03:44:14Z","board_verified":false,"closed_at":"2026-10-27T03:44:14Z","days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":21},"description":"We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in our Darwin office.\nIn this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.\nThe core responsibilities in this role include:\nReceiving inbound calls and email enquiries from customers\nProactively making outbound calls to our existing customers to promote our products and services\nResolving customer queries quickly and accurately\nScheduling appointments for residential customers\nConverting incoming enquiries into sales opportunities\nLiaising with your fellow colleagues\nMeeting calls and internal sales targets\nMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.\nRequirements:\nExperience working in phone-based customer service or call centre environments \nDemonstrated experience in phone sales and converting inquiries into sales\nCapable of working with multiple database systems and email programs\nProficient with communicating verbally and electronically\nAble to work calmly under pressure while multi-tasking\nProven problem-solving skills\nAbility to focus on delivering a 'wow' experience to customers\nAbility to work in a team environment to support fellow colleagues\nProfessional, reliable, and punctual.\nAccurately enter data into systems\nAbout us\nAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.\nFrom washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.\nWe operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer","description_format":"text","description_chars":2166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-05T00:56:45Z"},{"event":"close","at":"2026-10-27T03:44:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/rentokil-initial-customer-service-consultant","json_url":"https://alion.io/job/rentokil-initial-customer-service-consultant.json","meta":{"generated_at":"2026-10-29T06:39:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4509},"rest":"https://alion.io/mcp/rest/get_company?id=4509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frentokil-initial-customer-service-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frentokil-initial-customer-service-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frentokil-initial-customer-service-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rentokil-initial-customer-service-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frentokil-initial-customer-service-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1883620}},{"tool":"search_jobs","arguments":{"company":"rentokil-initial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1883620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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