{"id":4013367,"url":"https://alion.io/job/rentokil-initial-field-operations-executive-medchal","title":"Field Operations Executive - Medchal","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":520,"ghost_share":0.358,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T11:19:27Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T04:34:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Rentokil PCI\nRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.\nFor more details: https://www.rentokil-pestcontrolindia.com\nRequirements\nAbout the Role:\nThe Operations Executive / Sr. Operations Executive will be responsible for ensuring service\nquality, technician capability, material readiness, and compliance through hands-on\nsupervision, audits, and performance monitoring across assigned service areas.\nThe incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as\npart of a multi-functional team, and this involves collaboration with the internal team and\nexternal stakeholders.\nJob Responsibilities:\nA. Core Operations\nEnsure availability of trained & certified technicians as per guidelines.\nCoach technicians to improve service quality, retention, and SOP compliance.\nConduct daily stand-up meetings; communicate safety & job-specific instructions.\nEnsure availability of tools, materials, and proper stock management as per SOP.\nMonitor SCP usage, troubleshoot issues, and provide refresher training.\nEnsure Partner Kit & on-site documentation are contractually compliant.\nConduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based\non the target\nMaintain grooming standards and service quality of assigned technicians.\nEnsure data entries in iCABS during manpower gaps to meet branch KPIs.\nApprove technician conveyance; ensure STT and route plan adherence.\nEnsure RPCI SOPs are complied with and any deviations that are necessary should\nbe adequately approved in advance.\nB. Advanced Operations\nConduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).\nExecute 1 TPA + 1 development plan annually per technician.\nAnalyse & resolve service delivery issues; ensure timely complaint resolution with\nroot cause closure.\nMonitor technician-wise CO trends; skill-up underperformers.\nEnsure audit non-conformity closures (internal/external).\nTrack material usage vs. SRF/SOW; highlight deviations.\nMaintain stock levels aligned with APL and reduce near-expiry wastage.\nDrive service & product leads through coaching and on-the-job support.\nMonitor service productivity, efficiency, and input costs across sites.\nSupport grievance handling, leave planning, and team discipline.\nKey Result Areas:\n100% completion of PMI 'Pest Audit'\nMaterial Consumption\nTPA and Development Plan\nTechnician Capability Development\nComplaint Resolution & Root Cause Analysis\nCustomer Visit & Audit Coverage\nCompetencies (Skills essential to the role):\nStrong interpersonal skills\nAnalytical and problem-solving ability\nEffective communication skills\nProactive planning and organising\nTechnical knowledge of pests, service processes, chemicals, and equipment\nEducational Qualification / Other Requirement:\nMinimum B.Sc. in Chemistry, Zoology, or Agriculture\nPrior experience in pest management or service operations is preferred\nProficient MS-Office / G-Suite\nRole Type / Key working relationships:\nIndividual Contributor\nExternal team- Customers and Customer representative\nInternal team- ABM/BM, Operations & Sales Colleagues, Planners\nBenefits\nWhat can you expect from RPCI?\nOur values lie at the core of our mission and vision. We believe that it’s our people who\nmake our company what it is. 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