{"id":216297,"url":"https://alion.io/job/rentokil-initial-operations-coordinator","title":"Operations Coordinator","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":609,"ghost_share":0.412,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":80000,"period":"year","method":null,"sample_n":6191},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-03-10T00:00:00Z","employer_posted_date":"2025-03-10","last_verified_at":"2026-10-01T08:58:22Z","board_verified":true,"closed_at":null,"days_open":570,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":570},"description":"The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-\nday operations and an exceptional client service to ensure proper execution of the pest management\nservices as per Boecker® standards.\nJOB RESPONSIBILITIES\nBoecker® Operations Coordinator is held accountable for the below job responsibilities:\n Implement the standards set in Boecker® Operations Manual.\n Confirm scheduled appointments one day in advance in coordination with the operations\nofficers/senior officers.\n Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and\ncirculate data in correct channels when needed.\n Suggest improvements for reports and forms based on client’s feedback.\n Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering\nreports.\n Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-\nup action by the Operations Manager.\n Assist in organizing training sessions.\n Answer clients’ inquiries regarding services, complaints and technical issues.\n Assist in coordinating and following up with clients on sanitation and proofing recommendations.\n Provide feedback for technicians regarding clients’ problems.\n Assist in checking the Treatment Reports and report any negative finding.\n Handle effective system data entry, electronic filing and archiving system.\n Represent Boecker® in exhibitions, forums, and other events.\nRequirements\n Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.\n At least 1-year experience in relevant field.\n Proven experience in customer service or a similar role.\n Excellent communication skills, both written and verbal.\n Strong problem-solving abilities and attention to detail..\n Proficiency with customer service software, databases, and tools","description_format":"text","description_chars":1911,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-05T08:51:58Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":570,"expected_fill_days":62,"reasons":["conf:8","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rentokil-initial-operations-coordinator","json_url":"https://alion.io/job/rentokil-initial-operations-coordinator.json","meta":{"generated_at":"2026-10-01T19:52:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2502,"day_limit":5000,"remaining_today":2498,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}