{"id":1573600,"url":"https://alion.io/job/rentokil-initial-operations-officer-2","title":"Operations Officer","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":69,"open_postings":633,"ghost_share":0.434,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":62,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T08:58:22Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T16:55:24Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":17},"description":"The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.\nRentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities:\nImplement the standards set in Rentokil Boecker® Operations Manual.\nSchedule appointments as per client’s availability.\nArrange a proper dispatching for all teams.\nFollow up on pending appointments if any and set a monthly plan to keep them to a minimum.\nEnsure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.\nPrepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.\nArrange and confirm distribution of promotional items as per the marketing calendar.\nCommunicate with the sales department regarding new clients; check and sign the Survey Sheet.\nHandle call backs and solve them within 48 hours.\nFollow up on the Call Back report.\nEnsure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.\nGenerate and submit the assigned reports to concerned management.\nHandle the client’s data accurately and timely on Rentokil Boecker® systems.\nReview submitted treatment reports and take action when deemed necessary.\nPerform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.\nSchedule yearly pest control treatments and follow up on their execution.\nLiaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.\nAdvise technicians on pending payments to be collected from clients.\nPrepare an overtime report and submit it to the Operations Manager for approval.\nAssist the Operations Manager in preparing and delivering training sessions when needed.\nAttend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.\nAct as a PMP ambassador and enhance communication between PMP and other team members.\nHandle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties.\nRequirements\n\nA Female, Arabic Speaker candidate shall be considered\nAt least 2 years of experience in operations or relevant field.\nEffective decision making and problem-solving skills.\nExcellent verbal and written communication skills.\nRemarkable attention to details.\nBenefits\n22 vacation days per year\nmedical insurance class A\n1 ticket per year to visit home country","description_format":"text","description_chars":2828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All 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