{"id":215826,"url":"https://alion.io/job/rentokil-initial-representante-de-servicio-al-cliente","title":"Representante de Servicio al Cliente","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":567,"ghost_share":0.28,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":85,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carolina, Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-02T00:00:00Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-21T01:16:18Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":140},"description":"Representante de Servicio al Cliente\nEl/La Representante de Servicio al Cliente tendrá la responsabilidad de canalizar llamadas recibidas de clientes, técnicos y gerenciales.. Brindar un servicio de cortesía dándole seguimiento al cliente hasta solucionar la necesidad. Tendrá la responsabilidad de mantener la comunicación efectiva entre las sucursales, clientes y gerenciales, con el cliente como nuestra razón de ser.\nRealizar entrada de datos en el sistema.\nCanalizar llamadas recibidas de clientes, técnicos y gerenciales.\nBrindar atención y servicio al cliente.\nMantener el área de trabajo limpia y en buen estado en todo momento.\nOfrecer orientación real, clara y responsable al cliente.\nCuidar el equipo de su oficina y mantenerlo en óptimas condiciones.\nColaborar, cumplir, y seguir los procedimientos establecidos en el manejo del cliente y futuro cliente.\nResponsable de trabajar con todos los factores relacionados al servicio al cliente, calidad, confiabilidad y puntualidad.\nCumplir con los procedimientos y políticas establecidas por la compañía.\nOtras tareas relacionadas.\nRequirements\nTener conocimiento básico de inglés.\nTener conocimiento de computadoras (“data entry”).\nDiploma de Escuela Superior.\nDisponibilidad a trabajar horarios extendidos y alternos. Dispuesto a trabajar sábados y días feriados.\nDestreza en comunicación y buena dicción\nBenefits\nTipo de Empleo: Tiempo Completo\nPatrono con Oportunidad de Igualdad de Empleo (EEO).","description_format":"text","description_chars":1457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-05T08:51:58Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.517,"p_room":0.36,"age_days":140,"expected_fill_days":85,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rentokil-initial-representante-de-servicio-al-cliente","json_url":"https://alion.io/job/rentokil-initial-representante-de-servicio-al-cliente.json","meta":{"generated_at":"2026-10-21T02:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4509},"rest":"https://alion.io/mcp/rest/get_company?id=4509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frentokil-initial-representante-de-servicio-al-cliente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frentokil-initial-representante-de-servicio-al-cliente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frentokil-initial-representante-de-servicio-al-cliente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rentokil-initial-representante-de-servicio-al-cliente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frentokil-initial-representante-de-servicio-al-cliente"}]}