{"id":3517861,"url":"https://alion.io/job/rentokil-initial-technical-services-manager","title":"Technical Services Manager","company":{"id":4509,"name":"Rentokil Initial","domain":"rentokil-initial.com","url":"https://alion.io/company/rentokil-initial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":560,"ghost_share":0.327,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada","Surrey, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"CAD","period":"year","gross":null,"usd_annual":71250},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-30T11:06:13Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T22:13:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit renewals.\n\nNumber of vacancies: 1\nThe job advertisement is for an existing position\nSalary Range: $85000-$100000 Annually\n Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.\nJob Summary:\nThis role provides District offices with remote and on-site support performing site assessments, risk analysis, and supporting Operations through coaching and solution development. The TSM identifies improvement opportunities and works with Operations at the District & Regional level to develop & deliver training and improvements to meet Quality standards, increase customer retention, and further develop Rentokil associate’s expertise.\nThe TSM supports the Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles, and interviews in support of business activities. The TSM supports Operations with knowledge of provincial/federal rules and regulations, certification and licensing requirements, and assistance in achieving associates’ certifications.\nThe TSM advances the safety culture through training support, field interaction with associates, and conducting facility audits and assessments. The TSM works to identify product, process, and associate development opportunities to deliver best-in-class programs and services and supports R&D initiatives in conducting field trials and product evaluations.\nThe TSM stays current on urban pest trends, pest management innovations, and IPM solutions to ensure Rentokil provides best-in class customer service with the best trained specialists in the industry.\nRole and Responsibility:\nEffectively utilize analytical tools to monitor the success pest programs, identify areas of opportunity/need for improvement, and develop action plans. Track improvement progress and adjust.\nSupport Operations in issue resolution through conduct of risk assessments, root cause analysis, and development of action plans to resolve pest issue at customer sites. Utilize remote data analysis, communication and coaching with Specialists and Operations Managers, and on-site support.\nContribute to the development and implementation of best-in-class pest control programs that effectively and efficiently resolves customer pest issue through innovation, process and protocol development, and in-field execution.\nSupport program implementation: conduct protocol training, ensure product usage and equipment operating protocols are executed and program goals are achieved.\nDevelop Rentokil Specialist to be the most competent pest control specialist in the industry through in-field coaching and by utilizing current Rentokil programs, including a) Rentokil Career Advancement b) Certified Field Training Program c) Customer Service Quality Program d) Command Center data analytics.\nWork collaboratively with the Regional Director and District Managers to advance associates through training and career advancement program as scheduled. Ensure action plans are developed and executed to meet goal of full training compliance.\nUtilize Rentokil’s Digital Pest App to identify challenging accounts by Market segments and develop programs to enhance district team competency to meet/exceed customer expectations\nIdentify pests submitted from service centers/regional customers as well as provide information regarding biology & appropriate mitigation advice.\nAssist Field Customer Service team to meet/exceed customer service quality standard by supporting customer quality service programs and initiatives, identifying deficiencies, and developing action plans to improve. \nAssist Sales/Marketing department to support local/regional/national initiative. Provide technical expertise, content, articles, and interviews for industry events and public outreach. Develop customer facing presentations to support Sales.\nMaintain relationships with provincial regulatory agencies to ensure we remain in compliance with respect to pesticide law within the provinces where you operate.\nRequirements\nFour-year college degree in a biological science. Entomology is preferred, but not required.\nAssociate (ACE) or Board Certified Entomologist (BCE), or Registered Sanitarian (RS).\n A minimum 5 yrs. of related urban pest management experience required.\nTravel up to 75% of the time within your assigned Region.\nDemonstrated proficiency in Google Sheets, PowerPoint, Word, Excel, Gmail and other standard computer programs required.\nExcellent public speaking, communication, and customer service skills required.\nBe, or become proficient in: fumigation, termite control, turf & ornament, vegetation management, wildlife management, and other applicable lines of business.\nBe, or become a provincially certified applicator in the province of residence.\nBe knowledgeable of local, provincial, federal laws regarding pesticides as well as general familiarity with Occupational Health and Safety Legislation, Ministry of Environment requirements, and third party auditing agencies of the provinces where you work.\nExcellent public speaking, communication, and customer service skills required.\nFour-year college degree in a biological science. Entomology is preferred, but not required.\nAssociate (ACE) or Board-Certified Entomologist (BCE), or Registered Sanitarian (RS). \nBenefits\nCar allowance with gas card\nCompany cell phone and laptop\nCompany paid holidays, vacation and sick time. \nExcellent Health benefits including Medical, Dental, Vision, and Life Insurance\nEmployee Assistance Program that offers services such as free counselling services and other benefits\nRetirement Savings plan with highly-competitive company-matching contributions of 3.5%.\nEmployee Discounts \nFantastic Tuition Reimbursement benefits & Scholarship ProgramsAI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.\n\nWe are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy\n\nRentokil Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Terminix is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). 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