{"id":845013,"url":"https://alion.io/job/reo-customer-success-manager","title":"Customer Success Manager","company":{"id":34485,"name":"REO","domain":"reo.dev","url":"https://alion.io/company/reo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":true},{"name":"GitHub","optional":true}],"status":"live","first_seen_at":"2026-09-08T05:46:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-25T02:26:53Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"ABOUT REO\nWho we are\nReo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.\nRead more here:https://app.notion.com/p/roverly/About-Reo-Dev-18c33e0c3ba2808280f8e4235365a052\nGreat! Now let’s talk about You and this Role!\nWhat will you be working on?\nYou will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes\nOwning customer/ account onboarding and setup\n\nWorking with them to understand their goals and explain how the product helps them in achieving these goals\n\nActing as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals\n\nBeing the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.\n\nYou will own customer renewals and up-sales. This means you will:\nOwn expansion revenue from your accounts\n\nOwn relationships with customers and buyers in the account.\n\nAdvice them on the right product packages and upgrades they might be needing in their growth journeys\n\nSpearhead product adoption within the customer enterprise\n\nSkill we are looking for in this role\nThis is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:\nPast experience of working in an early SaaS startups (2-3 years) or\n\nPast VC/ Management Consulting Experience (3-4 years) or\n\nPast experience of being in a client facing role\n\nPast experience of managing US based accounts\n\nMBA from Tier 1 institutes\n\nWhat qualities we look for in our team members?\nWhile there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:\nWork hard, hands-on and want to grow really fast.\n\nCare about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.\n\nExecute fast.\n\nAre hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).\n\nAre someone people like to work with, low on ego, high on humility\n\nHave the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time\n\nHave a longish view of your career growth and not optimising for the next 1-2 years.","description_format":"text","description_chars":2780,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing & Sales AI","B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-09-13T00:11:36Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.55,"age_days":46,"expected_fill_days":31,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/reo-customer-success-manager","json_url":"https://alion.io/job/reo-customer-success-manager.json","meta":{"generated_at":"2026-10-25T05:06:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34485},"rest":"https://alion.io/mcp/rest/get_company?id=34485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freo-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freo-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freo-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reo-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freo-customer-success-manager"}]}