{"id":3137930,"url":"https://alion.io/job/reolink-customer-service-representative-csr","title":"Customer Service Representative (CSR)","company":{"id":684958,"name":"Reolink","domain":"reolink.com","url":"https://alion.io/company/reolink","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T03:04:21Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T08:01:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.\nOur products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user-centric solutions that empower people to protect what matters most.\nPosition Summary\nCSR supports global customers throughout the after-sales process, including RMA, returns, order management, and logistics coordination. It also plays an active role in improving service processes and operational efficiency.\nKey Responsibilities\nCommunicate with global customers via email to address after-sales and RMA-related issues, improving customer satisfaction.\nHandle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.\nProcess customer return and exchange requests, including customer communication, system registration, and follow-up.\nDocument and track after-sales exceptions, promoting product issue resolution.\nParticipate in training new employees on after-sales processes and help improve the team’s overall operational capabilities.\nContinuously optimize after-sales workflows to enhance operational efficiency and customer experience.\nQualifications\nCollege Graduate in any major; candidates with a STEM background or experience in e-commerce are preferred.\nAdvanced written and oral communication skills\nAmenable to work onsite, on a shifting and night shift schedules (may not fixed weekend off)\nDetail-oriented, patient, with strong execution capability and stress resistance.\nGood customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.","description_format":"text","description_chars":1956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Home Devices","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-23T07:06:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":81,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/reolink-customer-service-representative-csr","json_url":"https://alion.io/job/reolink-customer-service-representative-csr.json","meta":{"generated_at":"2026-10-25T09:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684958},"rest":"https://alion.io/mcp/rest/get_company?id=684958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freolink-customer-service-representative-csr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freolink-customer-service-representative-csr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freolink-customer-service-representative-csr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reolink-customer-service-representative-csr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freolink-customer-service-representative-csr"}]}