Field Service Engineer II
We’re united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared success-where every voice matters and every contribution drives progress. Join us!
The Field Service Engineer (FSE) is responsible for installing, qualifying, maintaining, and servicing Repligen products across both product lines: Upstream PAT (Rebel XT, MAVERICK, MAVEN, ZipChip) UV/Vis spectroscopy systems (SoloVPE, FlowVPE, FlowVPX) and filtration/fluid management systems (XCell™ ATF, TFF, TFDF, Chromatography, and Filling Systems).
This is a hands-on, field-based role operating across Europe. The work is performed at customer sites, and travel is required to support installations, qualifications, training, and troubleshooting. Many service jobs are local, helping maintain a balanced and sustainable work schedule. The FSE works closely with Sales, Product Management, and Technical Support teams to ensure high-quality service delivery and customer satisfaction.
- Install, qualify (IQ/OQ/PQ), maintain, and repair SoloVPE, FlowVPE, FlowVPX, TFF, ATF, and related systems.
- Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
- Deliver customer training on system operation, software, and accessories.
- Provide remote and on-site technical support to customers and internal teams.
- Document service activities, resolutions, and technical updates in CRM and service platforms.
- Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
- Ensure compliance with GMP and other regulatory standards during service activities.
- Review and contribute to service documentation, SOPs, and work instructions.
- Support demo and loaner system programs, including verification testing and logistics.
Qualifications
- Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or related field.
- Minimum 5+ years of experience of in field service for scientific instruments or bioprocess equipment.
- Experience of working in Cleanrooms is preferred.
- Strong analytical, mechanical and electronic aptitude.
- GMP or GLP experience preferred.
- Ability to draft and execute SOPs and technical documentation.
- Excellent verbal and written communication skills in English and French.
- Willingness to travel across Europe.