{"id":2759893,"url":"https://alion.io/job/repligen-field-service-engineer-ii-4","title":"Field Service Engineer II","company":{"id":8953,"name":"Repligen","domain":"repligen.com","url":"https://alion.io/company/repligen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":303},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chromatography","optional":false},{"name":"GLP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T13:10:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Field Service Engineer 2 (FSE 2) plays a vital role in delivering high-quality technical support and services for Repligen’s portfolio of bioprocessing products, including XCell™ ATF, TFF, TFDF systems, chromatography equipment, filling systems, and C Technologies analytical instruments. This customer-facing position requires a combination of technical expertise, problem-solving skills, and a commitment to excellence in service delivery.Job Description:\nPerform equipment installations, qualifications, maintenance, and repair services both at customer sites and Repligen facilities within the assigned regional territory.\nProvide remote and on-site support to diagnose and resolve a wide range of issues, including mechanical failures, software bugs, and hardware malfunctions. Reinstall or configure software/hardware as needed.\nEnhance the customer experience by understanding their specific needs, offering tailored solutions, and going beyond expectations to build trust and loyalty.\nWork closely with cross-functional teams-including Sales, Applications, Product Management, and fellow Field Service Engineers-to resolve issues efficiently and ensure alignment with customer objectives.\nMaintain thorough and accurate documentation of all service activities. Provide timely post-visit reports and communicate key findings to internal stakeholders.\nPossess in-depth knowledge of supported Repligen hardware and software. Conduct hands-on training for end users, ensuring they are confident in the use and maintenance of their systems.\nContribute to the improvement of service procedures and documentation. Create and share technical solutions and best practices to enhance team capabilities and customer outcomes.\nSupport junior team members by sharing technical knowledge, troubleshooting strategies, and field insights. Serve as a mentor in areas of product expertise and service processes.\nManage and update customer install base information in Repligen systems, ensuring accuracy in contact, equipment, and service history records.\nProactively engage customers in conversations to better understand their operational goals and uncover opportunities for additional support or products.\nIdentify and communicate opportunities for new business, including service contracts, system upgrades, spare parts, and additional equipment needs.\nNavigate internal resources effectively, knowing when and how to escalate complex issues. Ensure proper routing of customer feedback to relevant departments.\nParticipate in the testing and feedback processes for new products, contributing valuable field insights to product development and service readiness.\nWillingness and ability to travel frequently (at least 50% or more), sometimes on short notice, to support customers across the assigned territory.\nMinimum Education & Experience\nBachelor’s degree in Engineering, Life Sciences, or related field; or equivalent work experience/training.\n2-5 years of experience in a scientific or field service role OR\nMaster’s degree with 1-2 years of Repligen Field Service experience.\nQualified to support 2-5 Repligen product lines.\nPreferred Skills\nStrong technical aptitude and eagerness to learn.\nExcellent communication and presentation skills.\nProactive, accountable, and team oriented.\nBasic knowledge of GLP and Windows environments.\nAble to follow and create technical documentation.\nEffective planner, organized, and customer focused.\nProfessional in both verbal and written correspondence.\nBuilds trust and maintain positive relationships.\nOpen to feedback, collaborative, and shares knowledge.\nIdentifies improvement opportunities and takes initiative.\nPhysical Requirements\nAbility to lift up to 50 lbs (23 kg).\nAble to sit for extended periods during travel.\nWhat Repligen Offers\nOur mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated hourly rate for this role, based in the United States of America is $40 - $56. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.","description_format":"text","description_chars":4750,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-10-17T02:32:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":49,"reasons":["conf:16","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/repligen-field-service-engineer-ii-4","json_url":"https://alion.io/job/repligen-field-service-engineer-ii-4.json","meta":{"generated_at":"2026-10-23T21:10:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8953},"rest":"https://alion.io/mcp/rest/get_company?id=8953"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frepligen-field-service-engineer-ii-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frepligen-field-service-engineer-ii-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frepligen-field-service-engineer-ii-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/repligen-field-service-engineer-ii-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frepligen-field-service-engineer-ii-4"}]}